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Falcon52
Contributor I
Oct 31, 2020 3:10 PM UTC
Answered

Top Tracks on Sonos using the Tidal service

The play all on Tidal thru my Sonos just stopped working.  It plays just one sone and stops.  Before it went thru all the songs of the artist.   The top tracks works on Spotify but just stopped on Tidal in the last week.  What is the issue?

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    controlav
    controlavAnswer
    Lead Maestro
    Oct 31, 2020 3:14 PM UTC

    There are at least two other threads on this. TIDAL changed their SMAPI service.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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    10 replies

    controlav
    controlavAnswer
    Lead Maestro
    Oct 31, 2020 3:14 PM UTC

    There are at least two other threads on this. TIDAL changed their SMAPI service.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Falcon52Author
    Contributor I
    Oct 31, 2020 3:21 PM UTC

    Is this a permanent issue or is Tidal working on this to get the issue resolved?  

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    controlav
    controlav
    Lead Maestro
    Oct 31, 2020 3:26 PM UTC

    Who knows, you’d have to ask them. Seems like a bug to me, some accidental side-effect of another change.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Bretel
      Lyricist I
      Oct 31, 2020 7:51 PM UTC

      Getting same issue

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      Bretel
      Lyricist I
      Oct 31, 2020 7:51 PM UTC

      There is no que any longer. Used to automatically port the top tracks into the que

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      Mark P
      Mark P
      Retired Sonos Staff
      Nov 1, 2020 4:40 PM UTC

      Hi @Bretel.

      Welcome, thank you for reaching back to Sonos Community, I totally understand where you all are coming from and I’m here to help.

      Sonos engineers investigate this issue and they found out that the Tidal Tops Tracks container for an artist will not show the Play All and Shuffle option.

      This can lead to some unwanted behavior and confusion because when selecting a track-only that one track will play and not the whole container.

      We are working with Tidal on a solution for this issue, but we don't have any timeframe to share.

      If you need help with any other information, please be sure to let us know.

       

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        Bretel
        Lyricist I
        Nov 1, 2020 5:35 PM UTC

        Thank you. Look forward to seeing a solution soon

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          Greybear
          Lyricist I
          Nov 18, 2020 6:11 AM UTC

          I use this feature frequently with Tidal in multiple rooms, 13 Sonos speakers and connects. Looking forward to a resolution. 

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          JensJ
          Lyricist I
          Dec 16, 2020 7:07 AM UTC

          Hi @Bretel.

          Welcome, thank you for reaching back to Sonos Community, I totally understand where you all are coming from and I’m here to help.

          Sonos engineers investigate this issue and they found out that the Tidal Tops Tracks container for an artist will not show the Play All and Shuffle option.

          This can lead to some unwanted behavior and confusion because when selecting a track-only that one track will play and not the whole container.

          We are working with Tidal on a solution for this issue, but we don't have any timeframe to share.

          If you need help with any other information, please be sure to let us know.

           

          Hi Mark.

           

          Any news regarding this issue? ;-)

           

          Jens

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          Mark P
          Mark P
          Retired Sonos Staff
          Dec 18, 2020 12:08 AM UTC

          Hi @JensJ.

          Welcome, thank you for reaching back to Sonos Community.

          Apparently, upon checking on the ticket number Sonos created for Tidal it's still ongoing as of this moment.

          We still don't have any update with Tidal on when will this feature be available.

          If you need help with any other information, please be sure to let us know.

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