Owners café

What's happening in the world of music and digital media? What are you listening to this week? #NowPlaying

  • 337 Topics
  • 3,894 Replies
Interview

Do you want to know the story of John MacFarlane and Sonos?

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ratty
ratty
solved this question

Two Sonos Systems same property, same WIFI

1-How do I create a second system on my Android S22utra to control the new and old system separately? You can’t control both systems fr...
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M
Martech
started this topic

Why is there input delay on line-in and digital inputs?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay...
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337 Topics

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Lemster86Contributor I
asked in Owners café

Moving and transferring sonos to new owners

Sold my house and new owners want the Sonos S1 system. Do I perform a factory reset and let them register the product on their own account. BTW I will be putting Sonos into my new home - a home is not a home without Sonos. 

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L
4 months ago
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Username44Contributor I
posted in Owners café

Product suggestion: WiFi speakers that actually connect!?

When I bought my first Sonos speaker in 2010 or ‘12 I gave Sonos the benefit of the doubt. Company is new.. working out the kinks… but 14 years later and the newer devices I bought in 2018 still be struggling?? Occasionally people change their WiFi setup. Why must it be such an arduous task to get these damn WiFi speakers to connect to WiFi?!?!!🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬quit spending resources on beautifying the app… just make the speakers connect to the damn WIFI!!! Or Bluetooth, or WHATEVER… it boggles my mind that Tesla can update how a car drives over the air, as can apple, as can EVERY DAMN DEVICE I OWN… except Sonos, the WiFi speakers… don’t connect to WiFi!!!! 

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106rallye
1 day ago
A
Allan BContributor II
posted in Owners café

Connectivity is absolutely shocking.

I’m at the end of my tether, I’ve supported Sonos for a while now with 13 speakers in my house Play:1’s so a few years old but I have never ever been able to open the app and play music where I want to, I’ve lived with this for years hoping it would be sorted. It is absolutely frustrating. I have a long house and WIFI doesn’t reach end to end so I adopted for a SONOS STP wired network but it’s useless. “Cannot connect to device”; “The device cannot be found”; “unable to add to the queue”; The list goes on … all I want to do is open the app and play some music when I want to, can it be that hard? That’s what I signed up for when I bought the system?  I have looked at the network matrix in my browser and everything is “Green” or “Yellow”, no bad connections at all.  Instead I end up re-booting router and speakers and after an hour I’ve lost the will to live and my guests are pi$$ed off. The only solution in the online help seems to be restart everything which is frankly not an acceptable

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O
1 day ago
V
Van Canucks FanTrending Lyricist I
asked in Owners café

Sonos Message on App

I got a prompt today on my SONOS app saying that an upcoming version of the App would remove support for some kind of local files.  Unfortunately I neglected to save a screenshot.  Does anybody know what this is about?

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106rallye
3 days ago
R
Roggg1Contributor I
posted in Owners café

delivery

I’ve ordered a Beam , but can’t find anything about delivery anywhere. Can someone point me in the right direction?

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Schlumpf
10 days ago
M
MartechContributor I
posted in Owners café

Why is there input delay on line-in and digital inputs?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay when using Sonos (Five or Amp for example, I’ve owned both) in standalone mode?  8/10 times my usecase for Sonos is casual listening via streaming services. But 2/10 times I want to use Sonos for live instrument playback. Such as a drum machine and other stuff I own. Or for desktop/youtube playback. I’ve spent literally hours searching for the best speaker setup for casual multiroom usage and some small birthday dancing and an input for live instruments. It exists, but I’d have to leave Sonos and go for Denon. But I would rather not. The minimum of 50-75ms delay in standalone usage for the Sonos Amp and Five is completely unnecessary. It forces me to have an extra pair of Yamaha hs7 at hand, while I’d rather get an Sonos Five instead. I know the arguments of people defending Sonos:Sonos is not made for that usecase The delay has to be there per des

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jgatie
11 days ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café

Deezer x Sonos collaborationNews

We have some exciting news that we would like to share with you all! As some of you may know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer has made an extensive, curated music catalog available to its streaming radio service Sonos Radio and its subscription service Sonos Radio HD. As most of you might know, Deezer is one of the music services that supports lossless audio in FLAC format (16-bit / 44.1 kHz) by default. No additional subscription is required. Another cool feature I love is “Flow”, as it combines some of your favorite tracks but can also help you find some new hidden gems you've never heard before but are right up your alley! These are just a few of Deezer's features, and you can read more about all the great features here. We wanted to share some exciting developments from this partnership with you. The Deezer and Sonos communities will work together! 🤝 We have some great things in common, users in the communities, so we w

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Mike R. H.
19 days ago
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Northernight76Contributor I
asked in Owners café

Suspicious Email

Hi, I received an email today inviting to take part in a user research study from research@reasearch.sonos.com saying if selected I’d get the choice of $250 towards Sonos products or a Sonos move 2.  looks suspect to me (particularly as I’m in the UK) -  I don’t get many emails from Sonos so just wanted to check if rings any bells with anyone else?Thanks

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N
23 days ago
Bumper
BumperProdigy III
posted in Owners café

sonos 16.1 released

Who’s gonna go first? 😬 Let me know how it goes.  Release notes Roam will now automatically switch to the best available access point when connected to a WiFi network with multiple access points.   Bug fixes and performance enhancements.https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2

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Dogdad
1 month ago
P
P1331Contributor I
asked in Owners café

adding a second person (and cell phone) to an account

Want me wife added to account so her phone can play Spotify lists when I’m not home

1
Airgetlam
1 month ago
Mike R. H.
Mike R. H.Sonos Staff
published in Owners café

Do you want to know the story of John MacFarlane and Sonos?Interview

​Then, I suggest that you give this podcast a listen.It is an excellent episode from the "How I Built This"-podcast, featuring John MacFarlane telling the story of Sonos's early days.There were parts of the story I didn't know, like the confrontation with Apple at a convention. Another was the first song ever played on a Sonos speaker.I joined Sonos after the special edition Beastie Boys Five was released, and I only understood the importance of it once I heard the story in the podcast.  Here is the link, if you want to listen to the episode:https://wondery.com/shows/how-i-built-this/episode/10386-sonos-john-macfarlane/And now I’m curious. What was the first song that you played on your Sonos speaker?What are your thoughts after hearing the podcast? Did it answer some of your questions about the early days of Sonos? Or did it create more questions? Let us know in the comments. 

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Airgetlam
1 month ago
C
Creo21Contributor I
asked in Owners café

Upgrade and equipment compatibility with S2 app

I have old generation 1 equipment operating on S1 app (playbar, subwoofer, 2 connect amps, play 1 and play 5. One of the connect amps powers 2 passive speakers. I plan to get new arc for TV upgrade so I think I will need to get 2 amps to achieve system compatibility with S2 app. My question is will old sub , play 1 and play 5 work effectively on S2 app or do I need to replace those speakers as well. Finally will upgrading old subwoofer enhance overall sound. all sugesstions are welcomed.

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jgatie
1 month ago
J
JustjanContributor I
asked in Owners café

upgrade program

I am trying to upgrade my Beam soundbar but I can’t work out where to activate the credit. The Sonos page says to sign in and go to the upgrade page but I can’t find it.

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J
2 months ago
G
GripperContributor I
asked in Owners café

Limited Time Upgrade Offer

Just noticed my Pair of One SL's and Move have had their 15% Upgrade Promoted to a Limited Time 30% Offer. For Arguments sake, say the offer ends on 29th February, if I do nothing, my upgrades go back down to 15%. What if I add the Upgrade to my account, whilst at 30%, Come the 1st March, will it still be at the higher percentage, I hope so, as I don't have the funds yet to upgrade 😟. Thanks in Advance.

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Mr. T
2 months ago
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PK2Contributor I
posted in Owners café

Poor Customer service

I have 12 sonos products and I have been struggling to get good customer support.  Such a pathetic support where I am waiting for a supervisor to call me for almost 15 days even after I called thrice requesting the same to order two new 300. Such a shame of support.

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P
2 months ago
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SteveMBannisterContributor I
asked in Owners café

Unused Era 300 wall mount

I bought a white Era 300 wall mount last year but realised I didn’t need it.  I assume it’s too late to get a product refund.    I wondered if there’s a Sonos forum for selling it second hand or whether I should just use eg Ebay.   Any thoughts/ideas?

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Stanley_4
2 months ago
S
SalenebContributor I
asked in Owners café

Can I merge two systems?

I have two systems on two different networks in the same house and I can’t seem to merge them on to one network?anyone run into this problem?

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controlav
2 months ago
ANTALA
ANTALAContributor I
posted in Owners café

Problem with the external hard drive "Windows10"

My external hard drive has stopped working. The disc is no longer readable . When I connect the disc to my computer, the system asks me to format it.There are very important files on the disc.Does anyone know how to help me?

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ANTALA
3 months ago
D
Darkprince36Contributor I
asked in Owners café

S1 compared to S2

I am/was an avid fan of Sonos, it was the bees knees for sound and bass. it was the original and I had 3 speakers the sub woofer and the sound bar. that was till the second version came out and now I cannot use all the S1 pieces and it is frustrating me to no end. can anyone help me setup the S1 to my WiFi and the app. the App is not recognizing  the S1 speakers.

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Ken_Griffiths
3 months ago
T
TatsushiContributor I
asked in Owners café

Cant stream in China

Now I am living in Beijing China. I have used speakers since I was in Japan. I moved to China and brought speakers.  Now I have problems for using speakers. I cannot access Sonos radio, Amazon music and Spotify and so on. Also I cannot download and install Sonos voice control function. how can we connect these music apps? How I can fix the situation? please advise.  

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Stanley_4
3 months ago
Mark W.
Mark W.Sonos Staff
posted in Owners café

Community Terms & Conditions refresh

Hi everyone,Today we updated the Community's Terms & Conditions.Below we have highlighted all the parts that have been added or edited, and we would like to ask you all to have a read throughGoing forward we expect every user to adhere to these new T&C's.Thanks!Mark Terms & ConditionsThe Sonos Community is provided as a place for discussion of all things Sonos. The following rules and guidelines are presented here so that you know what is expected of you and what you can expect from other users.By accessing this website, you acknowledge acceptance of these terms and conditions. Sonos reserves the right to change these terms and conditions from time to time at its sole discretion. These terms and conditions apply to all your visits to The Sonos Community, both now and in the future.1. General guidelines- We are here to help. If you are new to The Sonos Community and are unsure about anything, just ask! The Sonos moderators and other users are happy to help.- Stay on-topic. F

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Mark W.
3 months ago
B
BritfolkgodTrending Lyricist I
posted in Owners café

How do I rip 5.1 surround sound DVD-audio into a playable format for Sonos?

I’ll start with the problem I’m having in as few words as possible:I have “remastered with 5.1 surround sound” remixes of classic CDs, packaged as a bonus DVD on a CD box set.  (Many of these...so many I’m wanting to remove the need for physical discs and rip them to my NAS so they can be played quickly and easily).  Sonos WILL play them when I rip the DVDs as .iso files.  But those files are huge and the system bogs down and I don’t need all the DVD content, only the DVD audio 5.1 material.Now the problem.  No matter what I try, and I’ve tried everything, either Sonos doesn’t see the folders containing the files, OR it does see them but complains about them being unsupported.I understand Sonos supports 24 bit and 48000 kHz.  So I encode with those settings but it still doesn’t see the files, or doesn’t like them.There must be some combination that works.  They absolutely need to be multichannel for the surround sound to work.  And if THAT is the problem, why does Sonos have no problem

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Stanley_4
3 months ago
R
RCS - RobContributor I
posted in Owners café

Poor customer service

Sonos customer service needs major upgrade. Product didnt work when i received.  Receiving run around by sonos. chat and phone call resulted in no action.   Put in for advanced return  but not received replacement.  Elevated to level 2 but link they sent doesnt work. Beyond disappointing with a company that charges high prices but doesnt stand behind their products.  Looks like many customers having same experience with sonos.  

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Dogdad
3 months ago
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Stuart H WatsonContributor I
posted in Owners café

Great news for Sonos users in Portugal!!

I didn’t see any announcements… BUT ! Im delighted this morning to discover Sonos radio is now available in Portugal 🇵🇹 👍🏻

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Sotiris C.
3 months ago
M
MikelBContributor I
asked in Owners café

who can tell me how to get sonos to actually provide the return shipping labels?

I have been getting strung along by Sonos for weeks now. I keep getting told The labels have been resent. That the issue has been escalated. That the labels will be sent soon. ECT. I even offered to ship it to them myself to only provide me the address that it needs to be shipped to. I can't even get them to provide that. I read that this is not an uncommon issue and I am curious as to why Sonos lies to all of its customers who have an issue. If somebody's figured out a solution to this please let me know. 

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Airgetlam
3 months ago
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