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What's happening in the world of music and digital media? What are you listening to this week? #NowPlaying

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Interview

Do you want to know the story of John MacFarlane and Sonos?

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ratty
ratty
answered this question

Two Sonos Systems same property, same WIFI

1-How do I create a second system on my Android S22utra to control the new and old system separately? You can’t control both systems fr...
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M
Martech
started this topic

Why is there input delay on line-in and digital inputs?

So, I know this topic has been discussed a gazillion times already. But I’m really getting upset by this. Why does there have to be a delay...
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406 Topics
jamesandrasek
jamesandrasekContributor I
posted in Owners café
What is going on with the iOS / Android app and customer support?

What is going on with the Sonos apps?  I’m using the most up to date iOS app on a fully updated iOS platform and all the speakers are up to date.  The new interface is terrible and I would hate to even see the code for it.  Doing simple things like removing recently played off the home screen now involves navigating multiple menu’s to accomplish. Drop the web control and focus on the android and iOS app, please. I have two Era 100’s I have in a stereo pair that will loose connection with each other causing one of the speakers to quit playing.  Opening the app and looking, they are still paired together, just not working.  I have to unpair them, repair them, and then re-tune them.  I check my router and make sure the Era’s are still both connected to WiFi, and they are.  I’ve tried changing the wireless channel they use to talk to each other and that doesn’t help either.  Nothing in my network infrastructure has changed and all other devices are operating normally on the network. I have

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jamesandrasek
2 days ago
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MchabotContributor I
posted in Owners café
upgrade discount

why cant I use an upgrade discount on sale items.? also why is the discount applied after tax Ends up in Canada being 2% Not really a discount....

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Airgetlam
4 days ago
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Muzzer100Trending Lyricist I
posted in Owners café
Alternatives to Sonos?

Hi everyone. Given the ongoing issues caused by their garbage app which this shilling company refuses to fix, what are the superior alternatives to Sonos out there in the market, made by responsible companies that don’t have complete contempt for their customers?All suggestions gratefully received.

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N
8 days ago
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Editor JohnAvid Contributor II
posted in Owners café
Dedupe playlists

It would be nice to be able to dedupe a playlist. Is it possible?

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controlav
9 days ago
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RosieMContributor I
posted in Owners café
customer service

What is a reasonable time for a reply from the time a problem is reported?

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Stanley_4
11 days ago
almazri
almazriProminent Collaborator I
posted in Owners café
Patrick Spence video - recommitting to qualify, free extended warranties

He also might forgo a future bonus. Courage. Extended warranties are for soundbars and plugin speakers currently in warranty. Something about a quality ombudsman.  Trigger warning - ~3 mins of Spence talking lol  

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B
9 days ago
Justin_21
Justin_21Avid Contributor I
posted in Owners café
Lenders Continue to Downgrade Sonos Stocks

Not only has the POS CEO ruined a great company, he’s lost money for the shareholders and undermined the used market. At this point I have to assume he has intentionally devalued the company because a bigger corporation is entertaining a buyout and by driving down the value he will get a big kick back from the new buyers. Absolutely shameful example of “leadership”. Sonos shares slide as Morgan Stanley issues a double downgrade, slashes PT

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Justin_21
15 days ago
Justin_21
Justin_21Avid Contributor I
asked in Owners café
If only they would have listened

Watching old reviews praise Sonos for their app and user experience really hits hard now. Such a shame what this “new” Sonos team has done. It’s like their tender egos were affected by the great work done by the people that came before them. Instead of maintaining and improving something that was already great they are trying to stick out to their managers as something “new and improved”. Just like the people responsible for deleting all the old and awesome YouTube content from the channel. Darko Audio on the Five  

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R
1 day ago
Justin_21
Justin_21Avid Contributor I
posted in Owners café
Sonos Youtube Chanel Scrubbed

My brother is over and we were reminiscing of the years when Sonos was a company that was awesome and special. I started talking about the efforts they used to put into their YouTube channel. Like the Rick Ruben interview, the sound testing videos and the various launch videos. I was truly bummed to see the “new” Sonos took it upon themselves to delete all the old videos. Seems like pretty unnecessary to delete the history of a company that some many people used to love. Anyone else have some old favourites that are now gone? The amp launch video really stands out in my mind right now. Just another example of how little this company cares about it’s last and it’s loyal users   

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Justin_21
15 days ago
Pete314
Pete314Contributor II
posted in Owners café
Alternative Android apps that work with a UPNP Media Library

The newest version of the app requires additional permissions, is bloated with ads, does not work offline, and enables sonos to sell my personal data.This is unacceptable.I’ve tried to roll back to 16.1, but this doesn’t work with my UPNP media Library.I’ve also tried to use play.sonos.com and login.sonos.com, but on all my devices it says “Screen size unsupported”.On my linux desktop I have noson and another unofficial controller.I’ve tried PlexAmp for android, but the streaming to devices is very buggyI need a solution that just works.

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MoPac
1 month ago
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Strelitzia515Contributor I
asked in Owners café
music licensing

Hi, I wanted to get information on using Sonos in the Uk and if it fits into the business music licensing category or are you still required to make additional licensing payments ? 

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controlav
1 month ago
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mcs1Contributor II
asked in Owners café
Something Went Wrong. Try Again.

Anyone find any solutions to this?

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M
1 month ago
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FrewmanContributor I
posted in Owners café
The Destruction of A Great Consumer Product

Congratulations! You’ve finished the job. You have converted the 4 Sonos speakers that I derived so much satisfaction from into useless chunks of plastic.Amazing how you accomplished this despite having such an incompetent technical group. Or perhaps the marketers deserve the credits for taking down what was such a fine brand. Don’t worry. I’m sure you’ll all be able to find jobs at Boeing.Where you like me to return the junk. Its just taking up space at my home.

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Airgetlam
1 month ago
almazri
almazriProminent Collaborator I
posted in Owners café
Article: The Sound Of Failure At Sonos

Well argued but measured article on the new app and Sonos leadership failure.  https://www.forbes.com/sites/danpontefract/2024/08/24/the-sound-of-failure-at-sonos/

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slworona
1 month ago
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Wizard_of_BoazContributor I
asked in Owners café
5 Reasons Why Sonos Stinks.

Sonos App: The "Surprise Me" Feature. Every time you open the app, you gamble whether your music will play, your speakers will connect, or it will crash and leave you staring at a blank screen. The "Ghost Speaker" Phenomenon. Sometimes, a speaker decides to go AWOL. You'll swear it's there, but it's like trying to find a needle in a haystack; only the haystack is your living room. The "Volume Roulette." You'll set the volume to a perfect level, only to have it randomly jump up or down, making your ears bleed, or your neighbors complain. The "Group" Feature (That’s Not A Feature). You try to group your speakers together for a party, but it's more like herding cats. Some speakers refuse to join, others go rogue, and the whole thing ends in chaos. Contacting "Sonos Support.” It's like trying to find Bigfoot: elusive, mythical, and often rumored to exist but rarely seen. You'll hear stories about people who've managed to contact them, but for most of us, it's just a legend.

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1 month ago
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Ian_SProdigy III
posted in Owners café
So what is the 'core' Sonos experience these days?

After reading Spence’s comments on reddit (why isn’t he on here?) I have to say I no longer understand what Sonos sees as its core audience or function. I get that local libraries are a bit passé for many on here, but are also strongly loved by those still using them, but, even if you get your music from Spotify, Tidal, Qobuz etc. surely a key part of that experience is the ability to queue music and edit that queue? The whole ability to queue up music at a party with friends by passing round the iPad for example was alway a big part of any music service, and I’m sure still is, along with the ability to save said queue into a playlist. Sonos clearly don’t have the queue thing in the front of their mind anymore and seem to think people want to be able to control Sonos outside the home, but I can’t hear my speakers outside the home? The key thing with speakers that you can’t easily change is that you generally need to be within earshot of the damn things for them to be of any use… So doe

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K
1 month ago
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Editor JohnAvid Contributor II
posted in Owners café
Wired Magazine story on Sonos

This put a big dent in Sonos usability…https://www.wired.com/story/sonoss-home-theater-system-rant/ 

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1 month ago
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BuyboseinsteadContributor I
posted in Owners café
shame sonos online campaign

I feel like we need to take to social media and really embarrass sonos into dealing with us customers better and making the app better. Once we start trending on Twitter etc they will have to do better. We’ve spent good money on the product and the service is terrible. If we start telling ppl not to buy sonos the company will have to act.   Who’s with me ?? 

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Corry P
1 month ago
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BrokeContributor I
posted in Owners café
hate the new app!

I’m so disappointed by the new app. It’s terrible to search. We cannot stand it!! Trying to figure out how to find music anymore?? It’s confusing all over the place. Is such a lousy platform. I used to be happy and excited to tell people that I had Sonos and now I’m embarrassed.

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A
2 months ago
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HB66Contributor II
posted in Owners café
sonos app and system

After years of enjoying the Sonos system, I've decided to say it farewell. With the new app, the system has truly become worthless. Goodbye, Sonos.

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H
1 month ago
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mcs1Contributor II
asked in Owners café
Customer Service Lacking / How to Talk with Someone? Help?

How can I talk with customer service without waiting an hour or more?  Tired of the systems I’ve had for many years not working for the past two months.

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M
2 months ago
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ozeleslieContributor I
posted in Owners café
The latest Sonos update for S@ on IOS

I am truly horrified by the user interface change. WHY? Every SONOS user has mastered the old one. I have been a SONOS evangialist for 20 years to anyone who would listen to me but cannot recommend it any more. I just setup my daughter with some of my old SONOS gear and fortunately she could use the S1 software. I can’t downgrade to S1 as I have a BEAM gen2 in the mix.Please please please let us use the old IOS S2 software that we know and love and works well. Change for change sake is never a good idea. This new software is BAD.

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Ken_Griffiths
2 months ago
Bumper
Bumper
posted in Owners café
Wirecutter no longer recommends Sonos as top

Dunno maybe Wirecutter should fix their network, reboot, get a new mesh system.I’m having no issues with the app, must be them. 🤣  But in all (not) seriousness this is very brave of them 🤣Will be interesting to see what they recommend when they finish redoing the article.  Quote, emphasis mine: We are completely re-envisioning this guide and will no longer recommend the Sonos multiroom audio platform as the best overall choice. Please see our note at the top of the guide for more details.After careful consideration, we no longer recommend the Sonos multiroom audio platform as the best overall choice. Sonos recently rolled out a major update to its control app that had a ton of problems, leaving its customers with a much less intuitive experience than they had before. While the company is slowly addressing some of the major issues with the new app, this is not the first time Sonos has hurt customer trust through poorly executed changes.That said, Sonos still makes great speakers that

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A
1 month ago
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stephen435Contributor I
asked in Owners café
Removal of SMBv1 adverse impact on other Mac functionality?

I learned today that if I want the Sonos app to access the local Apple music library stored on my MacBook Pro, I will need to disable SMBv1 on my MBP.  I believe, SMB is a fundamental part of the Mac O/S and its ability to communicate with servers. And perhaps it is used by other apps in ways I am unaware of. My question is, what, if any, is the adverse effect of disabling SMBv1?  BTW, I have read in other threads on here that Sonos may have it’s knickers in a knot over something (weak security via SMBv1) that has never happened.Rant: the new Sonos app bites the big you know what … the rollout is bush league. They must have a bunch first graders running their application team. 

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Airgetlam
2 months ago
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ArrushContributor I
posted in Owners café
Advanced shipment return order help

Has anyone been able to complete an Advanced Shipment replacement order recently? After spending a few weeks back and forth with technical support I was finally issued an RO number but unfortunetly every time I put in my payment info I get an error “Authentication Failed - Please make sure entered credit card info is correct”. I have tried different browsers, a mobile device and four different credit cards all of which produce the same result. I called customer service yesterday and they just suggested a standard replacement but since I dont have the original packaging (and the arc is not your usual box size) I dont want to risk shipping it without the proper packaging.

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A
3 months ago
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