x950h (eARC)/atv4k/disney plus no atmos

12 replies
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Have atv4k hooked up to sony 55”x950h (hdmi 1 ) and then ARC/eARC (hdmi 3) to new Sonos Arc. Tv settings are set for audio pass through (auto) I get atmos from every streaming service except disney plus. Sonos app says multichannel PCM 5.1. The audio is noticeably softer / not as full as atmos content.

any ideas or suggestions to try. Do I need a 4k arcana?

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jgatieAnswer

A recent update to Disney+ app has broke Atmos. Need to wait on fix by Disney+.

I concur with this. Spent an hour on the phone with Disney over the weekend, Atmos is broken for some devices and Disney is working on a fix.

J

JeroenVR

Prominent Collaborator I

If every app except Disney+ is giving Dolby Atmos, it has probably something to do with Disney+ and not your equipment. Sure the content you tried on D+ is supposed to deliver Atmos sound?

Mr. T

A recent update to Disney+ app has broke Atmos. Need to wait on fix by Disney+.

T

Taw34Author

Contributor I

If every app except Disney+ is giving Dolby Atmos, it has probably something to do with Disney+ and not your equipment. Sure the content you tried on D+ is supposed to deliver Atmos sound?

Yes. Tried Thor love and thunder and a few others new releases.

jgatieAnswer

A recent update to Disney+ app has broke Atmos. Need to wait on fix by Disney+.

I concur with this. Spent an hour on the phone with Disney over the weekend, Atmos is broken for some devices and Disney is working on a fix.

S

Spaddywaddy

Enthusiast II

Dang, I have just spent an hour messing around with all settings, cables, plugs, never thought of changing to apple + to test 😜

Thanks

jgatie

Dang, I have just spent an hour messing around with all settings, cables, plugs, never thought of changing to apple + to test 😜

Thanks

The Disney support person had me doing this. After my 20th time reassuring him that I’ve done it all, he finally went and asked a superior. Sure enough, he came back and told me it is a known issue. You’d think they would send out a memo.

S

Spaddywaddy

Enthusiast II

Dang, I have just spent an hour messing around with all settings, cables, plugs, never thought of changing to apple + to test 😜

Thanks

The Disney support person had me doing this. After my 20th time reassuring him that I’ve done it all, he finally went and asked a superior. Sure enough, he came back and told me it is a known issue. You’d think they would send out a memo.

I wish Walt was still with us, this wouldn't happen. 🤣