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Manikc
Contributor I
November 11, 2020
Question

Wifi not found for Beam

I am having issues connecting beam with my wifi. I have been using the same wifi with beam for more than 6-7 months and no problems. But all of a sudden, I can't access the Sonos through app and the app is all grayed out giving error that no network connection. I tried restarting beam, router and factory reseting it many times, but for some reason app can't find the wifi. I also reset the app but still no success. 

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1 reply

Airgetlam
Airgetlam
November 11, 2020

Wire the Beam to your router with an ethernet cable, so it shows up in the controller. Then submit a system diagnostic , and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution, including any potential hardware failure. 

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce
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