Contributor II

Question

Why don't the surround audio options appear in the S2 app?

16 replies
754 views

Hi,

I’ve just replaced a couple of old Sonos devices in our house which means I can now use the S2 app. I also have a Beam connected to two Play:1s as surrounds.

I’ve managed to get them all set up OK on the S2 app, but when I go into the “surround audio” options, all I see is a “Surround distance” with a “reset” button. So I can’t set the music audio to “full” for the Play1:s.

Any ideas why I can’t see the usual surround audio options?

Thanks!

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DonRMac

Lyricist I

Im experiencing the same issue, no surround audio control. Can’t adjust the rear speaker volume without turning up my arc which is already loud and you can’t really hear the Era 300´s

Ken_Griffiths

I see the Surround options on my iPad controller App - see attached screenshot. Maybe try rebooting the mobile and signing IN/OUT on the controller App your using and see if that fixes the issue.

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Rhonny

Prodigy III

Im experiencing the same issue, no surround audio control. Can’t adjust the rear speaker volume without turning up my arc which is already loud and you can’t really hear the Era 300´s

Also make sure you have updated your Sonos app to the latest version from the App Store/Google Play, as well as Settings - Manage - System Updates - Check for Updates.

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DonRMac

Lyricist I

Thank you! So I unpaired and repaired them to my arc and the settings came up! But strangely they work for music but when connected to the tv as source all the sound is only coming from the arc and nothing or very minimal is coming from two era300’s as rear surround. Even changing the sliders does nothing.

what makes it even stranger is it seems to work a little better on YouTube but worse on Netflix?

jgatie

Thank you! So I unpaired and repaired them to my arc and the settings came up! But strangely they work for music but when connected to the tv as source all the sound is only coming from the arc and nothing or very minimal is coming from two era300’s as rear surround. Even changing the sliders does nothing.

what makes it even stranger is it seems to work a little better on YouTube but worse on Netflix?

What is the Now Playing screen displaying for source? Are you getting a surround format (Dolby Digital 5.1, DD+, or Atmos)?

melvimbe

Thank you! So I unpaired and repaired them to my arc and the settings came up! But strangely they work for music but when connected to the tv as source all the sound is only coming from the arc and nothing or very minimal is coming from two era300’s as rear surround. Even changing the sliders does nothing.

what makes it even stranger is it seems to work a little better on YouTube but worse on Netflix?

If the audio coming from the TV is in stereo format, you won’t hear anything but ambient audio coming from the rear speakers. Sonos doesn’t do any sort of simulation to create surround audio that isn’t present in the source. If you select something in netflix, for example, that is specified as being recording in dolby surround or atmos, then you should hear audio from your rear speakers. The Sonos app should also tell you what audio format you’re getting, but I’m not 100% sure that is still the case after all the app changes recently.

Danny

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Rhonny

Prodigy III

Yes, the app tells you what format the soundbar is receiving. And as mentioned, don’t expect sound in the surrounds all the time. Stand by the speakers for a few minutes while playing something in 5.1 or Dolby Atmos and familiarise yourself with how often or infrequently those channels feature sound. It will reassure you.

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paulrw

Prodigy II

This seems flaky in the app, comes and goes.

i use YouTube Dolby 5.1 demos to reassure me that all works correctly.

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Rhonny

Prodigy III

I would say it works very well for me, showing me 100% of the time with accuracy what is playing from the Arc, but I’d probably get berated for it...

Stanley_4

Grand Maestro

I have seen several times when the app said 5.1 but there was no sound from the surrounds, switching to a test gave the expected sound there. I tend to suspect the source was broadcasting 5.1 but hadn't bothered to actually put audio on them, just the front stereo ones.

The next time I run across this I plan to also check the Sub and Center channels to see if they are getting any sound.

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