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Tuomo
Contributor I
January 9, 2026
Answered

warning on TV when changing volume: "the volume level is constant". Sonos Ray soundbar

Always when I change volume of tv by my tv remote control it appears text on tv: "the volume of the sound is constant" + warning sign.  It is just annoying 

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jgatie
jgatieAnswer
January 9, 2026

Agreed, often the challenge is the TV remote may not allow that. We’ll have to see. One would hope the TV manufacturer’s CS might help, since it really isn’t a Sonos issue, per se. 

 

True.  If the OP can list the make/model of TV, we could possibly give them a hint on how to set the volume to something different.

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TuomoAuthor
Contributor I
January 13, 2026

The problem of changin sound volume of sonos ray by tv remote control/ additional information:The model of my tv is Sony KDL-42W828B 

AjTrek1
AjTrek1
January 13, 2026

​@Tuomo 

The page below is captured from the online manual for the Sony KDL 42W828B. It basically states what I suggested in my original reply. If following the directions as written below don’t correct the issue then you need to contact Sony Tech Support as there is really no issue with Sonos. Good luck!

 

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    MoPac
    MoPac
    Headliner III
    January 13, 2026

    Tuomo:

     My comment about not using the TV volume applies to any implementation of “digital” volume control.  Could be on any device that uses a digital volume control.  If that device is connected to something that has its own volume control that is the one to use.  When a digital volume control is used at lower levels the resolution of the output is compromised.  If you could keep the percent level of the digital volume somewhere between maybe 70% and above you should be OK to use digital volume control. All depends how many bits the device is using.  A TV is probably not that well implemented.

     For all my digital devices like the Sonos Port connected digitally to my KEF DAC in the KEF speakers I set the Port to Fixed Volume.  So I control the KEF system volume with the KEF volume control.

     

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