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Volume Dialogue Fluctuates Between Cable Box and Streaming Apps BADLY

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I have a Sonas Arc Ultra Soundbar connected to a Sony - 65" Class BRAVIA 2 II LED 4K Tv.

Bottom Line Up Front: Volume Dialogue Fluctuates Between Cable Box and Streaming Apps BADLY.

I’m having trouble with the sound as it relates to the cable box (and certain shows on steaming apps). When watching a game (NBA) for example (cable box), it sounds like the announcers are talking out of a tin can with barely any dialogue volume. However, when I watched a movie on a streaming app, it sounds better than a movie theater!

Not sure what I’m doing wrong, but I’d like consistency.

Can anyone help?

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AjTrek1Answer

From what I understand per your post the issue is with the cable box. Who is your cable provider and have you contacted them regarding the issue? Also have you tried routing the cable box audio through the TV speakers instead of the Arc Ultra to see what the sound is like?

Vzn Fios and haven’t contacted them but I’ll give it a shot. Sadly, the tv speakers and the arc sound about the same (when watching cable tv). Again, streaming is a different monster all together. It sounds AMAZING

OK… if the TV and Arc Ultra sound about the same…I’d lean toward Verizon as the orignating source. The Arc Ultra can only output what it receives. It can’t remix or cleanup the source material.

Together Everyone Achieves More = T.E.A.M.

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106rallye

@VAborn You could try some other audio settings on the STB.

AjTrek1

From what I understand per your post the issue is with the cable box. Who is your cable provider and have you contacted them regarding the issue? Also have you tried routing the cable box audio through the TV speakers instead of the Arc Ultra to see what the sound is like?

Vzn Fios and haven’t contacted them but I’ll give it a shot. Sadly, the tv speakers and the arc sound about the same (when watching cable tv). Again, streaming is a different monster all together. It sounds AMAZING

OK… if the TV and Arc Ultra sound about the same…I’d lean toward Verizon as the orignating source. The Arc Ultra can only output what it receives. It can’t remix or cleanup the source material.

Do you think that a better HDMI cable will make a difference (FROM the cable box TO the tv)?

If it’s a generic cable that you can’t verify it’s quality it may be worth a shot. However read the following before spending your money.

Digital signals (1’s and 0’s) carried over an HDMI 2.1 cable either get to the receiving device or they don’t. They should not be compared to the old Analog RCA Audio cables wherein construction did make a difference.

Look for the HDMI certification labeling:

The factor that can make a difference is distance. Lengths exceeding 25ft can be suspect. However a longer cable is just what it is “longer” wherein some upgraded wires may be used like “platinum coated” which accounts for the higher price.

Below is an AI compilation (that for once is pretty accurate) regarding dollars to spend:

I hope the above answers your question.

Together Everyone Achieves More = T.E.A.M.

Stanley_4

Grand Maestro

Unless the cable is an antique it should be good, what is the label stamped on it?

Do you have another external source you can try? Firestick or Roku are available for around $20 if not.

106rallye

Since you are transporting sound, not video, any HDMI 1.4 cable will do. The Sonos supplied cable is fine.

There will always be a difference is sound between sources.

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