Contributor I

Answered

Volume

15 replies
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I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same.

Any thoughts?

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GuitarSuperstarAnswer

Lead Maestro

Try one more thing:

Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect the Apple TV to the TV and test again.

If this doesn’t fix it, I would return the Beam for a replacement.

"Receive with simplicity everything that happens to you." - Rashi

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ESteveWilsonAuthor

Contributor I

If watching a movie with a lot of sound - John Wick4 or Top Gun, etc it is at 100% and seems like it should be able to go another 30% higher. It is OK just not as loud as expected if you want to hear something’s louder

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GuitarSuperstar

Lead Maestro

If watching a movie with a lot of sound - John Wick4 or Top Gun, etc it is at 100% and seems like it should be able to go another 30% higher. It is OK just not as loud as expected if you want to hear something’s louder

If 100% max volume isn’t loud enough for you, you either have a defective Beam or you have severe hearing problems.

One more thing to check… in the Sonos app under the Beam’s settings, there is a Volume Limit setting. Make sure this is set to the maximum volume.

"Receive with simplicity everything that happens to you." - Rashi

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ESteveWilsonAuthor

Contributor I

Just had my hearing tested and is good enough to hear loud volume maybe not as clear a woman’s voice in a noise resturant. The volume is set to 100% in limit so Prob need to take it back

G

GuitarSuperstarAnswer

Lead Maestro

Try one more thing:

Disconnect everything from the TV and unplug the Beam and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Beam to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Beam has been successfully connected, connect the Apple TV to the TV and test again.

If this doesn’t fix it, I would return the Beam for a replacement.

"Receive with simplicity everything that happens to you." - Rashi

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ESteveWilsonAuthor

Contributor I

Ok i will try that. Thanks for your help

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