Unable to set up my new system (no 'Set up a new system' option)

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Hi everyone,

My Sonos Arc arrived today and I am somehow falling at the first hurdle just setting it up so would be grateful for some advice!

Having connected the Arc to the mains, TV eARC port and wired network and downloaded the Sonos Android app (v13.0.1) I don’t appear to have the ‘Set up a new system’ option when opening app as described here. Instead, all I get is ‘Join existing system’ which, when selected, fails to find anything.

Any help gratefully received, not least as it took a lot of effort convincing my wife that we should spend £899 on this and she’s staring at me with a look of ‘I thought you said this was premium?!’… I’m therefore hoping this is plain and simple user error… What am I doing wrong? I must be overlooking something obvious!

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G

GuitarSuperstarAnswer

Lead Maestro

If you want to set up a new system and add the Arc, your phone needs to meet the minimum system requirements.

"Receive with simplicity everything that happens to you." - Rashi

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Airgetlam

You could temporarily borrow a friends device in order to get it set up, if you desired.

Bruce

M

mjnewtonAuthor

Trending Lyricist I

You could temporarily borrow a friends device in order to get it set up, if you desired.

Ah, that’s a idea! Will give it a go (and see how far our own apps will get us after that)...

Airgetlam

I just hate the process of returning items I’ve purchased. ;) Would much rather buy a pizza and beer for a friend who’s willing to let me ‘borrow’ a few minutes of time in their phone to get the device set up!

Bruce

M

mjnewtonAuthor

Trending Lyricist I

I just hate the process of returning items I’ve purchased. ;) Would much rather buy a pizza and beer for a friend who’s willing to let me ‘borrow’ a few minutes of time in their phone to get the device set up!

:grin:

I’ve just done that actually - bar the pizza and beer (he owes me one anyway!) - and got the Arc set up now. My wife and I, with our ageing phones, have been able to use our Sonos apps with the ‘Join existing system’ option and appear to have access to everything I expect we’ll need. The app does now say ‘This version of Android is no longer supported...’ across the top - if only it had said that at the beginning and, even better, pointed out that this meant the ‘Set new system’ wasn’t available!

Thanks everyone for the help.

P.S. I am sitting here typing this message upstairs with music blaring out in the lounge and my wife and daughter dancing around so hopefully that’s a good sign she’s accepted the new (expensive) purchase!

M

mjnewtonAuthor

Trending Lyricist I

Just discovered that Trueplay isn’t available on Android (even my friend’s version) so will have to find someone else for that. Come on Sonos - I’m running out of friends here! :astonished:

Airgetlam

TruePlay is a mixed bag. Helpful sometime, doesn’t make a difference other times. Don’t consider it a requirement.

Bruce

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mjnewtonAuthor

Trending Lyricist I

Okay, thanks. It's probably more my OCD that pushes me to 'optimise' things, or at least having the feeling of contentment that that's what I've done!