I am unable to add my Ray sound bar to my System; my two One SL speakers are still working fine over WiFi.I bought all three back in December 2022 and everything was working fine until a few weeks ago, when the Ray no longer appeared in the Sonos app (iOS). It was still working as a sound bar for my TV, but I couldn’t control it with my Sonos app. I can see and control the One SL speakers with the Sonos app, but the Ray will not complete registration and cannot be added to my system. I have done the factory-reset process on the Ray about 7 times, using the Sonos app on my iPhone. It goes through the ‘Add Speaker or Component’ process until it gets to the end where it wants to register the Ray to my System and it says “There was a problem adding your Ray to your system. Try again later.” I click Done and under my System it shows the Ray, but with an exclamation point and directing me to Fix It. When I try to fix it as directed, it gives me the same “There was a problem adding your Ray” message and then the Ray disappears from my System.I have tried the above with the Ray connected over both WiFi and Ethernet (with two different cables), neither method allows the Ray to be added to my system. Since I can’t add the Ray to my system, the Ray no longer works as a sound bar for my TV and is effectively dead in the water. Under the Sonos app ‘About my System’ it says:Sonos OS: S2Build 80.00.04Sonos ID: UnavailableModel:48 Thank you in advance for any assistance.

Contributor I

Answered

Unable to add Ray sound bar

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I am unable to add my Ray sound bar to my System; my two One SL speakers are still working fine over WiFi.

I bought all three back in December 2022 and everything was working fine until a few weeks ago, when the Ray no longer appeared in the Sonos app (iOS). It was still working as a sound bar for my TV, but I couldn’t control it with my Sonos app.

I can see and control the One SL speakers with the Sonos app, but the Ray will not complete registration and cannot be added to my system.

I have done the factory-reset process on the Ray about 7 times, using the Sonos app on my iPhone.
It goes through the ‘Add Speaker or Component’ process until it gets to the end where it wants to register the Ray to my System and it says “There was a problem adding your Ray to your system. Try again later.”
I click Done and under my System it shows the Ray, but with an exclamation point and directing me to Fix It.
When I try to fix it as directed, it gives me the same “There was a problem adding your Ray” message and then the Ray disappears from my System.

I have tried the above with the Ray connected over both WiFi and Ethernet (with two different cables), neither method allows the Ray to be added to my system.

Since I can’t add the Ray to my system, the Ray no longer works as a sound bar for my TV and is effectively dead in the water.

Under the Sonos app ‘About my System’ it says:

Sonos OS: S2

Build 80.00.04

Sonos ID: Unavailable

Model:48

Thank you in advance for any assistance.

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E

el_matulaAnswer

Lyricist III

Problem got solved.

Looks like a backend fix, since I did not update the iOS client

Thanks for adressing this issue

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J

joshjoshjosh

Lyricist I

exact same problem as many above, very frustrating

J

joshjoshjosh

Lyricist I

well guys ive just figured it out after 2 hours

i downloaded the app on my macbook and i was able to update to device on it and is now all set up. I then just joined the existing system on my phone and can now control from there

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