Avid Contributor I

Answered

Ultra - dialogue tinny and soft

15 replies
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I’m having a really tough time with the Sonos Arc Ultra paired with g2 sub and 2x 300s. The atmos bubble is enveloping but the dialogue coming from the center channel is too soft compared to the rest of the mix. I’ve used true play multiple times. Even when there aren’t big surround moments playing, the center channel just sounds soft and tinny compared to the original arc. It’s terrible. What can I do?

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Corry PAnswer

Sonos Staff

Hi @Jonnydrama32

I cannot find any documented issues that describe the same symptoms that you are now describing - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope they are able to assist - even if not, they can at least document things in case a pattern is found with other users. I do hear you saying other people have reported it too, but if they didn’t get in touch, little progress will have been made - it’s best not to leave it to others.

Once you call in, we will look into this with priority, however - the Arc Ultra is our new flagship product and we want everyone to be happy with their purchases.

In the meantime, you may find you are happier with the sound when TruePlay is off - please try it for a while and see, but do give yourself time to adjust.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

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Staccato

Lyricist I

First time here and trying to get answers for the above problem (intermittent tinny sound).

I just received my Arc Ultra, Era 300 speakers and Sub 4 about 2 weeks ago. Everything is running great except every once in a while, the Ultra sounds tinny or as my wife said...sounds like an old time AM broadcast. She wants me to send everything back.

It’s hard to pin point sense it’s intermittent. I have reset the Ultra but no change and also ran the quick trueplay. I only use these speakers for the TV, no music.

Other than the tinny sound, I love these speakers.

Stanley_4

Grand Maestro

Did you try the Sonos staff's suggestions above your post?

S

Staccato

Lyricist I

Hi Stanley_4

Thanks for the reply. I’m slowly working at it. Since it’s intermittent it’s tough to diagnose. For the most part it works great. Basically just letting others and Sonos know there is a problem

Stanley_4

Grand Maestro

Try the suggested factory reset, if it fixes the problem it will save you a lot of work.

If it doesn't then when the glitch happens submit a diagnostic and note the number. At some point call Support with the numbers and have them look at the internal data we users can't see.

D

Dhina1

Lyricist III

Horrible tinny voice again with Ultra too..Sonos messed up again with Ultra too like original arc

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