Hello,
My Beam gen2 soundbar plays the sound of a TV program for about twenty seconds even though my TV is off ?! This happens almost every day and at any time of the day or night. How can I fix this problem please?
Thanks a lot for any help !
Regards
Best answer by Mr. T
This happens many hours after tv shut down.
I have never had this with my former soundbar and the same tv, it happens since i got the beam soundbar only
Are you possibly hearing the Voice Assistant on the Beam which has falsely triggered?
If you submit a diagnostic from the app when you next have the issue, then contact Sonos Support, they will be able to evidence the source of the audio you are hearing.
Seems as though your TV is continuing to send the signal to the Sonos for a short time while the TV shuts down. The Sonos depends on the TV to stop sending a signal to it via HDMI ARC or optical, it will stop when the TV stops sending data.
You may want to check your TV for updates, or contact the TV manufacturer’s CS and see what they can do about stopping the TV from sending a signal.
This happens many hours after tv shut down.
I have never had this with my former soundbar and the same tv, it happens since i got the beam soundbar only
Any Sonos speaker can only play what’s sent to it (other than the 70msec or so of buffered data).
What Bruce said above still holds: the tv must be sending data to the Beam. When there’s no data there’s no sound.
Speak to your tv manufacturer’s support team.
This happens many hours after tv shut down.
I have never had this with my former soundbar and the same tv, it happens since i got the beam soundbar only
Are you possibly hearing the Voice Assistant on the Beam which has falsely triggered?
If you submit a diagnostic from the app when you next have the issue, then contact Sonos Support, they will be able to evidence the source of the audio you are hearing.
This happens many hours after tv shut down.
I have never had this with my former soundbar and the same tv, it happens since i got the beam soundbar only
Are you possibly hearing the Voice Assistant on the Beam which has falsely triggered?
If you submit a diagnostic from the app when you next have the issue, then contact Sonos Support, they will be able to evidence the source of the audio you are hearing.
When we are all sleeping, nobody uses the assistant and it happened also when there were no assistant configurer with the bar .
I will contact sonos support and/or send it back to amazon
Thx for your answer
Any Sonos speaker can only play what’s sent to it (other than the 70msec or so of buffered data).
What Bruce said above still holds: the tv must be sending data to the Beam. When there’s no data there’s no sound.
Speak to your tv manufacturer’s support team.
My tv manufacturer will send me back to sonos because i didnt get this issue with my previous bar ... and i did not change anything to my tv setup excepted adding this new bar ... I thought it was something like a sound buffer from bar side.
I gonna try to turn off the power to my TV instead of leaving it on standby in the evening and we'll see where the problem lies.
Thx for answers
Any Sonos speaker can only play what’s sent to it (other than the 70msec or so of buffered data).
What Bruce said above still holds: the tv must be sending data to the Beam. When there’s no data there’s no sound.
Speak to your tv manufacturer’s support team.
My tv manufacturer will send me back to sonos because i didnt get this issue with my previous bar ... and i did not change anything to my tv setup excepted adding this new bar ... I thought it was something like a sound buffer from bar side.
I gonna try to turn off the power to my TV instead of leaving it on standby in the evening and we'll see where the problem lies.
Thx for answers
There’s a (small) possibility there was a tv update at the time you switched soundbars, so maybe check the tv is up-to-date.
Please keep us advised though: this is a curious problem.
Ive already checked it : last update is from june and ive just got the bar so not from there.
Ive seen on forums that some Sony tv met kind of such pb but mine is a philips.
Ive deactivated some options from tv side to see. And put the bar on ethernet rater than wifi
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