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Best answer by Airgetlam

Note that in most cases, the remote connects to the TV, and the TV communicates with the Arc Ultra via CEC, which I think Sony calls BraviaLink, or SimpLink. So that needs to be turned on in the TV’s settings. It might be worth toggling it, or even unplugging both devices from the wall, then plugging them back in. 

2 replies

nik9669a
Senior Virtuoso
February 15, 2026

In what way is it “not syncing”?
 

Have you tried the setup process again? 

    Airgetlam
    AirgetlamAnswer
    February 16, 2026

    Note that in most cases, the remote connects to the TV, and the TV communicates with the Arc Ultra via CEC, which I think Sony calls BraviaLink, or SimpLink. So that needs to be turned on in the TV’s settings. It might be worth toggling it, or even unplugging both devices from the wall, then plugging them back in. 

    Bruce
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