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Airgetlam
AirgetlamAnswer
February 16, 2026

Note that in most cases, the remote connects to the TV, and the TV communicates with the Arc Ultra via CEC, which I think Sony calls BraviaLink, or SimpLink. So that needs to be turned on in the TV’s settings. It might be worth toggling it, or even unplugging both devices from the wall, then plugging them back in. 

Bruce

2 replies

Senior Virtuoso
February 15, 2026

In what way is it “not syncing”?
 

Have you tried the setup process again? 

Airgetlam
AirgetlamAnswer
February 16, 2026

Note that in most cases, the remote connects to the TV, and the TV communicates with the Arc Ultra via CEC, which I think Sony calls BraviaLink, or SimpLink. So that needs to be turned on in the TV’s settings. It might be worth toggling it, or even unplugging both devices from the wall, then plugging them back in. 

Bruce