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zb411
Avid Contributor I
April 17, 2025
Answered

TruePlay Error with Home Theater Setup

Hello - I’ve set up my Arc Ultra with 2 Era 300s as surround speakers and a sub 4. Everything is aligned from a home theater perspective in the app but I can’t get TruePlay to work. 
 

I go through the steps and it plays all the test tones but then I get an error message as shown below. I’ve tried deleting and reinstalling the app with no success. Have tried it multiple times and still get same error. Using my iPhone 16 Pro. 
 

Any suggestions on how to fix? thank you

 

 

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    Peter_254Answer
    Prodigy II
    April 18, 2025

    I did a quick trueplay after the update on 15/4 and in addition to the update itself causing challenges with one Era 300, trueplay also failed a few times.


    Trueplay started fine but I could hear it didn't sound normal and one Era 300 didn't make any sound. After restarting my 2XEra 300 and Sub4 (5min without power) everything worked again and I was able to do a trueplay without errors.

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    Airgetlam
    Airgetlam
    May 20, 2025

    That is suggesting (to the best of my knowledge) , TruePlay from the microphone in the speaker. I do wish that Sonos had used different names, but as far as I’m aware, Sonos hasn’t yet overcome the fact that Android devices use a multitude of different mics.

    Try it, prove me wrong ;) if you end up waving your Android device around, I’ll honestly be delighted. 

    Bruce
    pied_piper
    Contributor I
    May 20, 2025

    I know how O/S works.

    Applications on Windows, Mac,  Linux, IOS or Android O/S don't need to  aware what hardware used,  they send instruction to O/S, the O/S figure out what needed to translate the instruction to the Hardware through Drivers.

    The hardware manufacture has responsibility to provide the drivers to ensure the O/S works with their device.

    Of course all hardware not designed with the same feature, but mic is mic, nothing fancy about mic, if the feature is not valid, the O/S will simply tell the App that this instruction is not available, and the App will disable that feature.

     

     

    Airgetlam
    Airgetlam
    May 20, 2025

    I beg your pardon. Clearly, you know a great more than I do. 

    Thanks for the education. 

    Bruce
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