Contributor I

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Trouble with LG Magic Remote (OLED65G26LA 2022) connection with Sonos Playbar

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I have checked various related topics and tried a number of different things and below is where I’ve got to without success.

Set the sound output to optical
Setup the optical output to Sonos on the LG TV
Setup the remote in the Sonos app whilst the TV was off (only way it would work)

Result is that the remote works with the Playbar whilst the TV is off when playing music, but as soon as I turn on the TV it stops working. I get the volume +/- signs but no white light on the playbar and no change in sound up or down.

Does anyone have any other advice about how to get this setup properly, as I can’t face using another remote to operate the sound?

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Ken_GriffithsAnswer

I've tried a bunch of different manufacturers and back to Sonos. I've removed everything, reset the remote and started again and still no luck. I'm at a bit of a loss to be honest.

Any other ideas or suggestions of what to do next?

It really seems ‘quite likely’ to be an issue with your LG TV. I only say that though, as the TV appears to be causing the ‘magic remote’ to suddenly not work as a universal ‘infrared’ remote when the TV is powered on.

My thoughts are to now go onto speak to LG Customer Support and see if they can perhaps assist you to resolve the issue.

If you do find the answer to this, then i hope you will kindly post back here the outcome, as it might perhaps help others too, if they encounter the same issue.

I see that you’re based in the U.K. according to your community profile, so just to (hopefully) help further, I believe this is the LG customer support phone number that you can call:

Tel: 0344 847 5454

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Ken_GriffithsAnswer

I've tried a bunch of different manufacturers and back to Sonos. I've removed everything, reset the remote and started again and still no luck. I'm at a bit of a loss to be honest.

Any other ideas or suggestions of what to do next?

It really seems ‘quite likely’ to be an issue with your LG TV. I only say that though, as the TV appears to be causing the ‘magic remote’ to suddenly not work as a universal ‘infrared’ remote when the TV is powered on.

My thoughts are to now go onto speak to LG Customer Support and see if they can perhaps assist you to resolve the issue.

If you do find the answer to this, then i hope you will kindly post back here the outcome, as it might perhaps help others too, if they encounter the same issue.

I see that you’re based in the U.K. according to your community profile, so just to (hopefully) help further, I believe this is the LG customer support phone number that you can call:

Tel: 0344 847 5454

T

The Herbert

Lyricist I

I have the same issue with Beam 2 not responding to LG remote but only since a software update on the tv. Any suggestions ?

Ken_Griffiths

I have the same issue with Beam 2 not responding to LG remote but only since a software update on the tv. Any suggestions ?

Which model TV?

How is the Beam connected to the TV? Are you using the CEC protocol? Are you bothering with IR remote control?

Also what have you got setup for the soundbar in the LG TV WebOS universal device connector?

T

The Herbert

Lyricist I

Hi..the soundbar is connected via ARC and worked fine until yesterday when suddenly the volume control and mute functions would not respond and the only thing I can assume is because of a software update which happened on the tv.

I have two remotes that both worked (LG and Virgin) and I have an Amazon firestick plugged in (which I have also had problems with since installing the soundbar)

I’m afraid I am not very savvy with technical issues as getting on a bit ;)

Ken_Griffiths

Hi..the soundbar is connected via ARC and worked fine until yesterday when suddenly the volume control and mute functions would not respond and the only thing I can assume is because of a software update which happened on the tv.

I have two remotes that both worked (LG and Virgin) and I have an Amazon firestick plugged in (which I have also had problems with since installing the soundbar)

I’m afraid I am not very savvy with technical issues as getting on a bit ;)

Perhaps ensure Simplink is enabled in the TV settings. The soundbar should be plugged into HDMI 2 - make sure the cable is seated correctly at both ends. Try power-cycling both the TV and soundbar aswell.

T

The Herbert

Lyricist I

Thanks Ken...I will give it a go when I get home from work

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