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Hollanjo
Contributor I
October 11, 2022
Answered

Trouble Connecting Sonos Ray to Television

Hey Sonos Users!

I love my Sonos speakers

The sound is great

I was very excited to set up the new Ray product to my Sony TV

But after 3 hours (including 1 hour with the VERY NICE Sonos help gentleman) I was left with “you need to call Sony”

Anybody else having trouble getting their Ray to connect to their TV

 

Super frustrated Sonos fan,

John

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John BAnswer
October 12, 2022

Sorry to ask this but it has been known... the plastic protective caps aren't still on the cable ends?

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HollanjoAuthor
Contributor I
October 12, 2022

Johnny B

They sure were!

Gotta say my first experience using an optic cable and those plastic coverings were pretty thin 

Review of the Ray from IceBoston was very helpful!

Got it set up about 30 minutes ago after reading about his problem with the dreaded plastic

It’s usually something so simple

Feel kinda dumb, but maybe a diagram or short video from Sonos could have helped 

All good now and still a Sonos Fan!

Thanks to everyone!

John

 

 

    Ken_Griffiths
    Ken_Griffiths
    October 12, 2022

    Johnny B

    They sure were!

    Gotta say my first experience using an optic cable and those plastic coverings were pretty thin 

    Review of the Ray from IceBoston was very helpful!

    Got it set up about 30 minutes ago after reading about his problem with the dreaded plastic

    It’s usually something so simple

    Feel kinda dumb, but maybe a diagram or short video from Sonos could have helped 

    All good now and still a Sonos Fan!

    Thanks to everyone!

    John

    This is not the first time people have forgot those small plastic caps and it’s not always Sonos products that see the issue either - the cable-manufacturers really ought to address the issue, maybe put a label on the cable to say not to forget them.

    I’ve used optical cables before with TV’s and have setup the Ray recently too and admittedly, without past experience and had I not read the posts on this forum beforehand, I’m sure I might have missed them too. It’s easily done.

    If nothing is done, I’m sure this will not be the last thread here where someone forgets to remove them.

    Airgetlam
    Airgetlam
    October 12, 2022

    Thank you, @John B , my mind hadn’t gone there at all :)

    Bruce
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