Switching from Arc to Arc Ultra

24 replies
3571 views

I received my new Arc Ultra today and I was looking forward to switching from Arc to Arc Ultra. But after one hour of fruitless attempts I gave up. Yes, I have a brand new Ultra sitting in its package in my living room and for the life of me I couldn’t get it to work with my setup (Sub3, 2 x Era 300 surround speakers). The current system works flawlessly, is connected to my wifi and works fine. The moment I try to hook up the Ultra I’m unable to get it to work with my current wifi. The network pops up sometimes, most of the times none of my wifi connections can be seen. Consequently, the Ultra winks out and the usual suggestions for repairing the wifi pop up. Since my wifi works flawlessly with my Arc I see the problem more on the side of the Ultra. After having gone through the same hassles with the Ace and the ongoing problems with the app, I was hoping that the installation this time round should be a straightforward five minute job. Well, the speaker is back in its package. I’ll give it new shot tomorrow. Bottom line: Sonos, you are again not covering yourself in glory.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

But it would make sense, since the release notes for yesterday’s updates includes the line:

Support for the all-new Arc Ultra soundbar and Sub 4

Bruce

Show previous replies

Chasloyal

Lyricist III

The only problem I've got is my system is showing up 2 Living Rooms and I'm not finding any way to remove/delete the old 1 that had the OG and Arc?

The original Arc will disappear from the app in a day or two if left unplugged.

You can’t yet hide the product/room from the app like you could in S2.

Thank you for clearing that up for me, much appreciated.

So just to confirm, that means that the second Living Room showing as 'Not Connected' will just disappear from my Sonos on the app in a few days, right?

WATP

buzz

Grand Maestro

Correct. The notice is a mixed blessing — helpful if a player lost power or network support, annoying if a unit has been removed from the system.

Chasloyal

Lyricist III

Correct. The notice is a mixed blessing — helpful if a player lost power or network support, annoying if a unit has been removed from the system.

Great stuff thank you. I have already done the factory reset on the OG in preparation for whoever has it off me so their setting it up should go smoothly and that should be that now 😀

WATP

Chasloyal

Lyricist III

@Mr. T and @buzz as you both said, the OG Arc Living Room group has disappeared from the app now so thanks again 👍🏻

WATP

Sign up

Login to the community