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andykar21
Contributor I
December 3, 2023
Answered

Surround Speakers connectivity issue

Hello,

I have Sonos arc with Sub gen3 and two Sonos Ones SL as surrounds. Arc is in wired connection. Everything was working fine until an electrical outage because of stormy weather. After that my Sonos Ones appear offline (most of the times the left Sonos One speaker). I’ve tried all the solutions that suggested in this forum (reboot router, unplug speakers etc.) sometimes the system was succesfully connected again but after some time the speakers go missing again.

I’ve submited diagnostics from the sonos app with the number 1823992083

Thank you,

Andreas

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andykar21Answer
Contributor I
December 15, 2023

Well after chatting with sonos support, the connectivity issue has to do with my Wi-Fi  extender which uses the same Wi-Fi as the router. I moved the extender to another room and the system is now up and running. The app and speaker were connecting to the extenders Wi-Fi causing all this connection problems. As I’ve been told from the support team sonos can’t work with extenders. They actually told me to change the extenders Wi-Fi name so that the app and the speakers doesn't need to connect to the extenders Wi-Fi. Seems that the system is stable until now. 
 

thank you all for you answers!

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Airgetlam
Airgetlam
December 13, 2023

What does Sonos support say?

Bruce
andykar21AuthorAnswer
Contributor I
December 15, 2023

Well after chatting with sonos support, the connectivity issue has to do with my Wi-Fi  extender which uses the same Wi-Fi as the router. I moved the extender to another room and the system is now up and running. The app and speaker were connecting to the extenders Wi-Fi causing all this connection problems. As I’ve been told from the support team sonos can’t work with extenders. They actually told me to change the extenders Wi-Fi name so that the app and the speakers doesn't need to connect to the extenders Wi-Fi. Seems that the system is stable until now. 
 

thank you all for you answers!

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