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Stew1010
Contributor I
June 6, 2024

Surround Speakers

  • June 6, 2024
  • 14 replies
  • 230 views

Since the App update my surround speakers (Play1) have stopped working. 
have tried powering everything down then tried removing them but have not been able to add them back. Then tried factory resetting them added them back to the system and got message saying they were connected but when you look for them they are nt there. Tried adding back as surrounds and it can’t find them. They were fine before the App update which is awful! Tried to call tech support but says 90 minute wait don’t know what else to do.

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14 replies

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Stew1010Author
Contributor I
June 6, 2024

Rhonny

i have checked it is the latest version 

Rhonny
Prodigy III
June 6, 2024

When it shows the speakers are playing but no sound coming out, presumably your tried whacking up the speaker volume? It’s not on mute? (Just checking everything!)

Stew1010Author
Contributor I
June 7, 2024

Rhonny

yes tried that

Heimjub
Lyricist I
June 11, 2024

I have the same issue. So annoying!

(Plus it makes my tv lags).

Everything was fine prior to this update. 

No surround now from my 2 play1s and my sub.

I hope Sonos team will come with a solution now. 
 

I had evertthing rebooted. Router, Sonos Beam, etc. 

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