Surround sound

Prodigy III

Yes I have used the HDMI that came with the arc, and I have 4 HDMI ports but none of them are labeled any kind of arc.

What specific Hisense model TV do you have?

And when it connected it didn’t prompt me to do anything else.

You say ‘it connected’ - but what do you mean? Did the light on the Arc go white? Did it show up in your app as a speaker? i.e. what indicated that it had connected?

TimE911Author

Contributor I

I’m not sure on the model of tv I’ll have to look into that, and in the app it connected as arc plus I pairs the sub and two 300’s speakers and have the all labeled family room. Everything had shown white when paired in the app.

Prodigy III

So you could play music through your Arc, Sub and surrounds via the app - you just couldn’t get the TV to play through these speakers?

That might indicate a TV compatibility issue (especially if no ARC or eARC port), and you might need to connect the Arc to the TV via optical cable instead of HDMI. But let us know the model of the TV (it should say on the back of the TV or in its settings menu somewhere).

TimE911Author

Contributor I

85A75H , Smart TV 4K

Prodigy III

According to my research, your HDMI 3 port should have eARC written after it. See below. Is this not the case?

TimE911Author

Contributor I

So you could play music through your Arc, Sub and surrounds via the app - you just couldn’t get the TV to play through these speakers?

That might indicate a TV compatibility issue (especially if no ARC or eARC port), and you might need to connect the Arc to the TV via optical cable instead of HDMI. But let us know the model of the TV (it should say on the back of the TV or in its settings menu somewhere).

I have found the correct HDMI port got it connected and now it works, troubleshooting everything you talked about got me on the right track, thank you so much!!!!!

Prodigy III

That’s great!

Prodigy III

Also make sure you have the Hisense’s own sound settings set up correctly to provide you with the best sound via the home theatre setup (i.e. ensuring you get 5.1, and/or Dolby Atmos, where applicable).

The app’s Now Playing screen shows a TV when the TV is playing content, and beneath that it will show the sound format currently being received, for your reference.