Skip to main content
PGENYC
Contributor I
November 23, 2023
Answered

Surround sound

Greetings world.  I have an arc.  And just added 2 era 100s and wanted to work them as surround.  They work great by themselves. But when hooked up as surround speakers they sound OK then start this in and out sound (kind of like a speaker stutter). I reset them up as surround 2x. Nothing changed.  Happens with both speakers. 

 

Any ideas? 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
PGENYCAnswer
Contributor I
December 1, 2023

FYI, for those who are curious.  The answer is :  enable wifi on  the arc.  It was disabled because it was hardwired.  SO we will see if this doesnt cause some other issues.  But there ya have it.  Thanks for all the suggestions

View in thread

12 replies

AjTrek1
AjTrek1
November 23, 2023

Hi

Assuming you followed the Sonos app to add the speakers as surrounds to your Arc (or did you?) what source are you playing to get surround effects. Understand that surround effects are dictated by the source during playback and surround may not be included in some portions of the source material. Please explain what is the source such as AppleTV, Amazon Prime, Netflix or other?

Together Everyone Achieves More = T.E.A.M.
    Stanley_4
    Stanley_4
    Grand Maestro
    November 23, 2023

    You might try playing a streaming audio source and set the Surrounds to “Full Mode” so they mirror the front channels and see how they sound.

    PGENYCAuthor
    Contributor I
    November 23, 2023

    You might try playing a streaming audio source and set the Surrounds to “Full Mode” so they mirror the front channels and see how they sound.

    In theory, YouTube TV is steaming, no? If so I can try it there as that's where I the issue so far.  Btw.. Don't have the issue on my other TV.

     

    Thanks for the idea 

    Stanley_4
    Stanley_4
    Grand Maestro
    November 25, 2023

    Youtube TV is TV as it says in the name as it is coming from your TV.

    Stream something from the Internet and you’ll have te full-mode option.

    Lots of free options you can add from the Controller if you don’t have something already.

    PGENYCAuthor
    Contributor I
    November 25, 2023

    Lol. It's actually streamed from the internet into the TV and my Sonos bar. 

    Deal is this... I have multiple tvs that have surround on.  This is the only one with the new 100s. And I've disconnected and reconnected them as surrounds multiple time.  Still doesn't work correctly.

    So.. About to junk them and start over with the older ones unless anyone has a good idea 

    Airgetlam
    Airgetlam
    November 25, 2023

    When ‘TV’ is commonly stated, it means the input coming across either the optical cable, or ARC/eARC across the HDMI cable. ‘Streaming’ means a source coming in via the LAN, either by Ethernet cable or WiFi. 

    Bruce
      PGENYCAuthor
      Contributor I
      November 25, 2023

      All 3 tvs are set up exactly the same with the exception of the 100s.  And in the same channel they all act the same.. Except the 100s. 

      Not sure why there's any difference. 

      PGENYCAuthor
      Contributor I
      November 26, 2023

      Update.  Was steaming music and it did the same thing.  Maybe someone from sonos can help 

      Stanley_4
      Stanley_4
      Grand Maestro
      November 27, 2023

      Submit a diagnostic and Call Sonos support to have them look at your system internal data.

        PGENYCAuthorAnswer
        Contributor I
        December 1, 2023

        FYI, for those who are curious.  The answer is :  enable wifi on  the arc.  It was disabled because it was hardwired.  SO we will see if this doesnt cause some other issues.  But there ya have it.  Thanks for all the suggestions

        Show more replies
        Terms & ConditionsAccessibility statement