Surround issue with Trueplay

16 replies
1567 views

Hello,

I encountered a very bizarre problem. After struggling to find a clean setup so that the 2 One SLs were equal in volume, they started to be uneven again.

Indeed, I suddenly realized that one of them sounded louder than the other without me touching anything. I also noticed that enabling and disabling TruePlay was also causing the same issue. I have therefore avoided comparing with and without since. Only this time it happened without me disabling it. Thinking of a bug, so I removed the 2 One SL and even reset the Arc as well as the surround speakers, but nothing helped.

While they ring at the same volume without TruePlay, as soon as I turn it on the reverse happens. The mood on the right is always stronger, whatever I do. Desperately, I wanted to try reversing the speakers. So I did a test again, this time selecting the opposite surround speaker from what Sonos had asked me to do (without physically inverting them, only virtually). There, it is even stranger because it is the reverse which occurs! The left surround has now increased significantly and now sounds louder than the right surround!

It looks like the R channel is virtually increased whatever I do in my setup after TruePlay. Which would explain why when I reverse the speakers in the app, the left speaker increases. I do not understand…

How can I fix this please?
Thank you !

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L

Le_CeeAnswer

Trending Lyricist I

I think I just found the problem!

It seems that switching from "ambiance" to "full" reading to "music reading" solves the problem! Strangely, once "full" mode is activated and after having a TruePlay, the two surround speakers are at equal volume. Also, I also noticed that turning "full" to "ambience" during playback again makes the surround right speaker sound louder. And once back to "full", everything is back to normal and the 2 surround speakers sound at the same level again.

The same goes for activating and deactivating TruePlay. Once TruePlay is turned off and back on again, the speaker on the right is louder again. But once gone from "Complete" to "Ambiance" then from "Ambiance" to "Complete" the 2 surround speakers are again at the same level .. Very strange !!

PS: I want to point out that the sound bar and surround speakers are mainly used for television. And this is all really about the use of television.

Show previous replies

Airgetlam

That is indeed odd. That setting should only be affecting playback of music, and not on the TV’s digital input. Might be worth posting an ‘after’ diagnostic for them to compare, to see if someone could forward the data to the engineering team.

Bruce

L

Le_CeeAuthor

Trending Lyricist I

Indeed, I find it weird too but it seems that it works!

Then I will be curious that other users try to do the same operations to compare. In other words, select “full” instead of “ambience” in music playback, then do a TruePlay to see if things are better afterwards or not.

Anyway, regarding my comment just above, I understand better why I suddenly realized everything sounded better the first time around. I had already selected this option before and hadn't realized that this was what had solved things. But indeed, this bug is very strange ...

M

Minhlong

Enthusiast I

I have the exact same problem since day one.

Arc+ 2 sonos play one.

After trueplay calibration equalisation is better, but le right surround speaker is Always louder.

I asked Many Times during beta software the possibilitie to set right and left surround levels separatly....

L

Le_CeeAuthor

Trending Lyricist I

Hi,

Did you however try the method I described above? That is to say to put "full" in music playback "and to perform a TruePlay again and then to compare?

M

Minhlong

Enthusiast I

Hi.

Yes i did, it didn't solve the problem.

I think it would be cool to add this feature, for example be able to set right surround speaker to -5 and left surround speaker to 0.

Because all people doesn't have a dedicated Room for home cinéma and multiple configurations....

L

Le_CeeAuthor

Trending Lyricist I

Effectively ! I agree with you.