Contributor I

Sub wifi (working but not working)

13 replies
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Hello all

I am new to the Sonos family and so far very happy (when it works) my issue is with this brand new sub gen 3.

firsrly on occasion it will just work but it takes a lot of work to get there and if I do a simple router restart I then have to start the whole process over again.

it is important to note that YES the sub is connecting to the WiFi router and according to my router statistics the signal is “Excellent”. Another note to make is that Yes I have tried 2.4 ghz and 5ghz and it makes no difference.

I have screen shots of the sub showing up or even at the end of setup asking me to reboot the sub for the app to see it.

it is quite frustrating can any one direct me if they have the same issues. I just bought this and am thinking Sonos have a dud and it needs replacement.

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J

John B

Look. I intended to make one factual post on this thread in order to correct a misconception that might have made it harder to get to the cause of your problem. I also asked how your Arc was connected, because I have seen numerous cases where users have wired a soundbar, disabled the wireless on the soundbar and then not been able to connect a Sub or surrounds. That didn’t turn out to be the case here, and I had no intention of getting into a debate about the facts of Sonos networking.

So I apologise for wasting both our time and will not do so any further.

A

AaronBossAuthor

Contributor I

Understood John , I apologize.

some good news I did manage to get it working. Looked deep within the forums and on ASUS routers it appears Disabling a specific protocol “airtime Fairness” this seemed to inhibit some of the traffic from the sub talking to the router.

so good news

J

John B

That’s good. I hope it continues to be solid.

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