Contributor I

Answered

Sub Mini not registering

15 replies
4098 views

My Sub Mini suddenly stopped working.

it is connected to my network but it says that it is not registered

When I try to rectify this it says that

”

Incompatible

Software Versions

The version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.

my iOS app is fully up to date and when I check for device updates it says that there are no issues.

any suggestions?

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advanmAnswer

Contributor I

Hi All,

I contacted Sonos support and we figured out the issue.

Basically the PIN and serial number labelled on my Sub Mini does not match what the software believes it to be, hence it won’t accept it when registering it.

Sonos will be sending me a replacement.

The strange thing is that it

had been working perfectly for months so I wonder what had caused the issue?

Stanley_4

Grand Maestro

Try hooking an Ethernet cable to it, rebooting, and then trying to run an update to see if it picks up.

If your Beam is hooked to Ethernet make sure you haven’t disabled WiFi (needed to connect to the Sub) there.

Ken_Griffiths

Maybe see what happens if you temporarily cable the Sub-Mini to your router and then follow the links in ‘Settings/System’ in the App to finish getting any updates and registering your device.

A

advanmAuthor

Contributor I

Thanks everyone. I have connected the sub mini with Ethernet re-tried everything but still getting the same errors

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advanmAuthor

Contributor I

A

advanmAuthor

Contributor I

Ken_Griffiths

@advanm,
If you first power off the Sub Mini - then check the iOS Apple App Store to see if there is any App updates? If not, just manually check the Sonos App in ‘Settings/System/System Updates/Check for Updates’

If all is then up-to-date, reboot the router and your mobile controller device too and power on the Sub-Mini and give the setup one more try (whilst temporarily wired to router). If you do have another mobile controller device, then give that a try aswell.

If no joy after that, rather than going all-out for a factory reset of the Sub at this stage, it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

A

advanmAuthor

Contributor I

Thanks all. As a last ditch effort I turned everything off. Connected my Beam and Sub Mini by Ethernet

When booted up I saw that the Sub mini was updating. But then alas, the same issue of not being able to register.

I then did a hard reset of the Sub mini and the same thing again. I’ll give the Sonos Support a call now during the week.

R

Richard_131

Contributor I

exactly the same thing is happening to me - did you get anything useful from Sonos support?

Ken_Griffiths

exactly the same thing is happening to me - did you get anything useful from Sonos support?

If you’ve already tried the things mentioned In the thread @Richard_131, it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter, just in case yours is perhaps a different issue, plus if it is the same matter it will ensure Sonos are made aware of any issue too.

F

flhtcui

Lyricist I

I have this exact issue with the Sub I bought yesterday. Called Sonos and they are going to escalate to teach support next week. Very frustrating.

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