sub mini connection issues

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Hi all, I'm having problems with my sub mini. It is connected via my beam gen 1 which is connected to ehternet with the WiFi still enabled. I also have 2 one sls connected as well. Everything stays connected no problems or issues apart from the sub mini.

It goes offline with a red/orange coloured light. Having watched it tonight it runs and works fine and then all of a sudden the white light starts flashing then eventually goes to red.

I don't think it is over heating etc as I had it running for ages via YouTube off the TV and it ran fine.

I've spoken to sonos support today and they seemingly reset it so everything needed updating and said there was nothing wrong. The sub didn't work after this but it was connected and then started working after I updated it.

It always seems to coincide with watching the TV for some reason, but it's just a Samsung smart TV running emby via an internal app.

In terms of location the beam is wired to the ethernet cable and the sub is about 60cm away on the floor. The router is about 2.5m away. Nothing has changed in terms of set up since I got it in Feb and this issue has only just started.

Any help greatly appreciated

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Ken_GriffithsAnswer

Your description of the status LED colours etc; seems to infer the Sub Mini is rebooting and maybe overheating - see this link:

https://support.sonos.com/en-us/article/sonos-led-lights

I would perhaps collect a few diagnostic reports before/after the Sub reboots and maybe a video of what you’re seeing and then return to Sonos Support - they may go onto suggest a factory reset, but I would just wait and see what the Staff say, as a reset may wipe out important diagnostic data.

You might want to see if anything changes aswell, if you run all on your WiFi signal, instead of wiring the Beam to your router.

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S

Spanner28Author

Contributor I

Thanks for everyone's help with this.

Called sonos support again today and they have decided that they are going to replace the sub

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