Answered

Sub Gen 2 cross over keeps default to zero

Forum|Forum|5 months ago
April 11, 2026
26 replies
385 views

Zac8311
Contributor I

I can’t get my sub to hold the setting I set it to. Each time it defaults to zero for cross over. And regardless of what I set. It does not sound any better.

I have unplugged and powered my amp up. I have done the same to my sub.

I have run true play again.

All the equipment is up to date and has most recent updates

Best answer by Airgetlam

That’s odd that it isn’t keeping your settings.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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