Speakers cutting in and out on tv audio only

4 replies
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I submitted diagnostics….confirm # is 1739304462.

We have One SLs on both sides of primary tv, and an Amp connected to the tv instead of a sound bar. Audio is great when playing music. When watching tv, sometimes the sound is consistent and no problems. At other times, those two speakers cut in and out like crazy. I know most have a sound bar, but we were hoping to go this route w/ the Amp for a couple reasons (bad space for sound bar, the Amp also allows us to play vinyl through all the SLs). I’ve seen the recommendation of unplugging both the Amp and router and have done that once, but can’t imagine constantly doing it. TIA for any info.

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G

GuitarSuperstarAnswer

Lead Maestro

Have you tried unplugging your One SLs from power for a minute or two? Do you have the option to connect any of your Sonos products to your router or network with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstar

Lead Maestro

How is the Amp connected to your TV?

"Receive with simplicity everything that happens to you." - Rashi

M

MattPDXAuthor

Contributor I

The Amp is connected to the tv by HDMI- it is plugged into HDMI ARC port so it can push audio out.

Thanks for any info you can provide!

G

GuitarSuperstarAnswer

Lead Maestro

Have you tried unplugging your One SLs from power for a minute or two? Do you have the option to connect any of your Sonos products to your router or network with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

M

MattPDXAuthor

Contributor I

All good now- thanks so much for the advice!

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