Speakers connected but no sound

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I have a Sonos Beam , 2 Play 1s and a mini sub in my living room . When turning on the TV the Beam works fine but the two Play speakers and the mini sub don’t put out any sound. They show as connected on the app and are all on the same strong signal wifi network . I have to disconnect the whole setup from the mains and power back on for them to start working .

This is obviously not ideal . I’m at a loss as this has been happening for several months , but wasn’t an issue when the system was put in three years ago,

I have an Arc system with two Play 5’s and a mini sub in the cinema room that works absolutely fine , none of the same issues .

Samsung TV is connected to the beam via HDMI eArc

Any suggestions ?

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AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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F

furacaopr

Prodigy III

Just to be sure, you didn't disable WiFi on the soundbar you wired, right?

M

Mark NicholsonAuthor

Contributor I

I tried all the possible configurations . It could be that one of them is faulty . I’m trying the mesh system tomorrow . If that doesn’t work I’ll do hard resets and do a full re install. Thanks for the suggestions. Much appreciated.

Airgetlam

Whatever you try, do not turn off the WiFi on any Sonos soundbar, even if it is wired with an Ethernet cable.

Bruce

M

Mark NicholsonAuthor

Contributor I

Both sound bars have wifi enabled and I ran a cat cable from the Arc directly to the sky hub.

I also had to ditch the wifi extenders . There seems to be some kind of compatibiliy issue with them and Sonosnet that caused chaos across the system.

So the Sonos systems are now all working , but the loss of the extenders means a couple of devices on the edge of the range now don’t work well . I’m changing those for similar devices fitted with external high gain antennas . Fingers crossed that will be everything operating .

Thanks for all the suggestions.

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