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Contributor II
June 13, 2024
Question

Speaker output goes to SPDIF instead of HDMI

Sometimes, when we select TV as our source, it gives us sound from our Sonos Beam, but not our additional living room speakers. When we try to add those speakers and hit Apply, we lose all sound, and “SPDIF: shows under the TV audio label instead of HDMI. 

Why does this setting get turned on and how do we avoid it?

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26 replies

Lyricist I
August 1, 2024

Did anyone find a solution to this issue?

Trending Lyricist I
August 1, 2024

No. Someone from Sonos support help!

Airgetlam
August 2, 2024

Sonos Support doesn’t live in these forums, only Sonos Forum moderators, of which there are very few. 

I would recommend that you make sure your Sonos is up to date with both software (controller) and firmware (speakers), and then  submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Trending Lyricist I
August 2, 2024

Thanks. Sounds like a good plan. :)

Airgetlam
August 2, 2024

May be slightly painful, in terms of waiting, but they’re much more likely to have an answer than this community is ;)

Bruce
Lyricist I
August 10, 2024

I called Sonos tech support when this issue came up. The guy seemed unaware that others were experiencing this problem. He ha me do a number of things to try to fix the problem—hard reset, swap HDMI cable— but none worked. His solution? Send me a new Sonos HDMI cable. Just arrived this morning. I’m skeptical, to say the least. I’ll update this post after I’ve had a chance to make the switch.

Trending Lyricist I
August 10, 2024

Hey at least you got a new HDMI cable!

buzz
Grand Maestro
August 10, 2024

Don’t overlook the silly. In a few cases the HDMI cable was not making full contact in its socket. Sometimes a little extra push is necessary.

Lyricist III
August 10, 2024

I have the same issue! No red light from the optical cable coming out of the back of my Playbar. Was gone out of the house for a week and came back and had this issue. Any progress or fixes? Also seeing the SPDIF input instead of HDMI

Airgetlam
August 10, 2024

I’m concerned about your post…the red light comes out of the TV, and is transmitted to the PLAYBAR. There is no red light emitted by the Sonos. 

Because you’re using SPDIF, with a PLAYBAR, that’s what you should be seeing. Unless you don’t have a PLAYBAR, but instead a Sonos soundbar that uses ARC.

Bruce