Contributor I

Sound volume adjusts itself

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I have a Samsung frame TV and have paired it with a sonos surround system. Early in 2022 I purchased the TV and then added a sonos arc sound bar, a Sonos Sub and also 2 one SLs to round it out. Everything was working well for several months and then suddenly I am experiencing an irritating problem. For some reason the volume goes down by itself until it eventually is completely mute. If I turn it up it will simply go down slowly until there is no volume at all. The only fix is to unplug the ARC to reboot and it works fine for about a week and then the problem repeats itself. Any thoughts on how to fix this as its getting very irritating.

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Pinned Reply By Jamie A

Hi @Chris Cummings, apologies as this seemed to have slipped by.

Looking into the diagnostics, it would seem that the mute command is coming from the TV. What's strange is that in the audio summary for the Arc, the volume isn’t showing at 0 or muted.

You’ve said the fix is to reboot the Arc, but can you try these steps to let me know if the Arc mutes itself again:

Remove the HDMI either from the Arc or TV.
Unmute the Arc (turning up the volume / pressing the play pause button)
Check to see if the Arc immediately mutes itself again.

Let me know if disconnecting and reconnecting the HDMI cable can help resolve the muting issue as well. Also, looking into the diagnostics, the Arc has only been active for 3 minutes. If the issue happens again, don’t reboot the Arc, as we can lose valuable diagnostic information. Instead, submit a diagnostics right away and keep the Arc running. My suggestions are based on the current diagnostics, but as the Arc has only been online for 3 minutes, we might be missing something that would point us in the right direction.

If the above doesn’t work and you experience the issue again, please reply back here with the new diagnostics number. You can also reach out to our support team for live troubleshooting when the issue occurs, just make sure to not reboot the Arc and Submit a diagnostics when it happens.

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Litho1

Lyricist II

I am having the same issue. Volume keeps turning up to 100%. Who’s going to pay when my speakers get blown out. Just started happening. Extremely frustrating. I’ve turned everything off unplugged everything turned it back on. It works fine and then an hour later, it just randomly starts turning the volume to 100%.