Sony A95K + Sonos Arc = Audio system failure

Forum|Forum|1 year ago
August 28, 2025
14 replies
909 views

I’ve had this problem for a couple months now and been in contact with Sony about it.

Every time I turn on my TV I get a message in the bottom of the screen saying “TV speakers active due to a audio system communication error”. It started appearing after updating both my TV and Sonos Arc so it’s hard to say which is causing the issue.

Sound is still coming from the Arc but sometimes I have to manually change audio source from “TV speakers” to “Audio system” but it’s rare.

Do anyone else have this problem?

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Best answer by controlav

Quite a few Bravia owners have been reporting this for a few months, since a Sony firmware update.

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G

GrummefarAuthor

Contributor II

With my Sony and Arc Ultra I had to start with the TV settings, then rerun the Sonos app settings to get the swapping to go away.

I’ve already tried that. No difference.

F

Franky4fingers

Lyricist I

I’m having same issues, so annoying. When I sync it, it connects for a second then stops.

D

Duke72

Lyricist I

Has anyone found a fix for this? Well more than half the time when powering on my tv I have to manually change audio from tv to audio system. I don’t know if a Sonos update or Sony update broke it but I’d sure like it fixed.

Airgetlam

What did Sonos Support say, when you called in to discuss it?

Bruce

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