Sonos Sub Woofer Not Powering up (GEN 2)

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All of a sudden my Sonos sub woofer stopped receiving power. I literally never had an issue with my Sonos system until this happened. I’ve read all of the topics about resetting it. That isn’t the problem. I need help powering the darn thing back up. What can I do? Are there any repair shops that can look at this? I contacted support and they want my sub for a 30% off a new one?!?!!??? Not!

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Jamie AAnswer

Sonos Staff

Hi @Plexio, welcome to the Sonos Community!

If your Sonos Sub isn’t powering on and isn’t able to be reset, then it sounds like a power failure. I can see you’ve already spoken with our support team and they have discussed the replacement options with you.

The 30% replacement option would be all that our support team can offer as the Sub Gen 2 was released in 2016 and discontinued in 2020, so any Gen 2 models will be out of warranty.

There aren’t any third party repair shops we would recommend as we only officially offer a return and replacement service. Using a product altered by a third party service can cause issues with your Sonos system.

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C

circ

Contributor I

I’ve migrated all my audio to sonos - roam, move, lots of ones, home theatre setup - now I have serious misgivings about the product. I bought them because they are a high end product and I expected longevity out of them. Hopefully some new buyers will find these posts before diving in so they can make an educated decision.

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nik9669a

Senior Virtuoso

It’s always frustrating when kit fails, but of the thousands of speakers Sonos has sold, the failure rate seems to be a very small percentage. Whilst there may seem to be a high number, these forums tend to be filled with those with kit that failed rather than the (much higher number of) those with kit that’s working.