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Ryguy
Contributor I
August 19, 2023
Answered

Sonos sub stuck on "Adding Sub. This may take a moment..."

I’ve recently moved and switched wifi’s. Connected my Sonos ARC just fine, and was able to connect the Sub to the app and wifi.

The issue comes when I attempt to pair the Sub with the ARC. It will be stuck on “Adding Sub. This may take a moment...” and does not ever finish.

 

I have called Sonos tech support multiple times to no avail. Please help.

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Airgetlam
AirgetlamAnswer
August 23, 2023

In which case one potential solution might be a ‘travel router’, which gives you the ability to log in to the apartment’s Wi-Fi, yet create a separate LAN/Wi-Fi that you have access to / control over. 

Bruce
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Darum
Lyricist I
November 15, 2023

I’m not sure how this thread is marked “answered” with the solution provided. This is not an option for folks living in a large city apartment community. We can’t simply log into our community WiFi and create our own network. I’m not trying to be rude but these are not solutions.

 

I’m dealing with the same issue as OP and I cannot get the sub to connect. I’ve done everything and this is simply unacceptable for the value of this product. I’ve loved Sonos up until now. Every device connects except the sub. Why? Why is the sub the problem? How has there not been a practical solution to this? 
 

We shouldn’t have to jump through these hoops to troubleshoot. I’ve factory reset my sub 20 times at this point and even tried connecting with my iPad this time. ChatGPT doesn’t even know. 
 

If someone can point me to a thread with an actual solution it would be very much appreciated!

    buzz
    buzz
    Grand Maestro
    November 15, 2023

    A Travel Router is designed to deal with this situation. If you don’t want to incorporate a Travel Router, you’ll need to have the apartment complex network security person make a custom configuration for your apartment. I’m sure that this will not be done. If you use a Travel Router you do not need to deal with the apartment network security.

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