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Shadowboricua
Trending Lyricist I
February 18, 2022
Answered

Sonos Sub keeps disconnecting from wired Beam 2 (5.1 setup)

My setup is Beam (Gen 2), two Sonos One SL and Sub (Gen 3). Also have a Playbar with 2 Play:1 and Sub (Gen 2) in another room. 
 

I kept having the Sub (Gen 3) disconnection when on wireless mode so I switched to wiring the Beam and deleting the wireless network. The Beam is wired to a Linksys router extender. All the components, including the Playbar based 5.1 system now seem to connect through SonosNet. Everything shows WM:0. However, only the Gen 3 Sub keeps falling off to the “?” mark. It seems strange that only the newer sub keeps disconnecting when everything else works fine. In order to reconnect, I have to reboot the Sub and then it works fine for a few hours until the question mark shows up again on the app. Sucks to have to keep doing this every time plus I loose my tuning every single time it happens.

 

The Sub (Gen 3) is only about 3 or 4 feet away from the Beam 2. The Playbar system is a whole floor level away and works perfectly connected through the wired Beam (I am assuming this is the case as this is the only wired component and everything is at WM 0).

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Ken_Griffiths
Ken_GriffithsAnswer
February 19, 2022

The Beam is wired to a Linksys router extender.

Whether this is a simple WiFi extender or a wireless mesh node, this is an unsupported configuration. There needs to be a wired path back to the router.

Wiring to a mesh primary node is permissible. Extenders aren’t supported at all. 

Except that I have had it like this on my other Sonia system for the past 4+ years without absolutely zero issues.

I think you mean with ..zero issues.
What @ratty and I mentioned is correct. If you see the below link to the Sonos ‘System Requirements’ you will see that it mentions…

  1. In WiFi mesh networks, Sonos products must be wired to the primary mesh node if using a wired setup.
  2. If you need to extend your home WiFi to use Sonos in a wireless setup, we recommend using a WiFi mesh router to do so.

And the following networks and devices are unsupported:

  • Wireless internet connections such as satellite, mobile hotspots, or LTE routers
  • Guest networks or networks that use a portal login page
  • Networks using wireless range extenders (see also 2 above)
  • Ethernet over Power (EOP) devices
  • WPA/WPA2 Enterprise

See link:

https://support.sonos.com/s/article/126

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38 replies

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Mr. T
Mr. T
March 5, 2022

If you swap your subs around, does the Sub (Gen 3) behave in the same manner with the Playbar, or does the issue move to the Sub (Gen 2) with Beam? 

    ShadowboricuaAuthor
    Trending Lyricist I
    March 5, 2022

    Thanks for the additional information 👍 ..in this case then, I would ‘temporarily’ wire the sub to the Beam as @John B suggested, and then submit a Sonos diagnostic report (note it’s reference) and contact/chat to Sonos Support Staff and ask them to check the WiFi radio adapter on the Sub - it’s also worth rebooting the Beam too, as that connects directly to the Sub in a bonded setup. Let’s see if the Staff can perhaps discover what the issue might be here.

    I basically wired all my devices in the basement (TV, Gaming Consoles, PC, etc) and it seems like the problem stopped. A lot of work, but hopefully this took care of the issue.

    ShadowboricuaAuthor
    Trending Lyricist I
    March 5, 2022

    I appreciate all of your help and support. Apologize for being so frustrated. Ultimately, not happy about what it took to fix the problem. Additional money and a lot of work. Hopefully, this is truly the fix.

    ShadowboricuaAuthor
    Trending Lyricist I
    March 5, 2022

    Not fixed!!!! Omg

    Ken_Griffiths
    Ken_Griffiths
    March 5, 2022

    You are perhaps best to submit a Sonos diagnostic report (note it’s reference) and contact/chat to Sonos Support Staff and ask them to check your setup.

    ShadowboricuaAuthor
    Trending Lyricist I
    March 6, 2022

    You are perhaps best to submit a Sonos diagnostic report (note it’s reference) and contact/chat to Sonos Support Staff and ask them to check your setup.

    I have seen numerous threads on Sonos and other communities stating that this problem began after “some” update. A few other threads about this problem have been swept under the rug without resolution. I have spent more than $200 in the last week just to tried to eliminate all but my wired connections. Now everything is wired and still same problem. Why do I see so many people with this unresolved problem?? Is Sonos truly looking into this??

    Ken_Griffiths
    Ken_Griffiths
    March 6, 2022

    You are perhaps best to submit a Sonos diagnostic report (note it’s reference) and contact/chat to Sonos Support Staff and ask them to check your setup.

    I have seen numerous threads on Sonos and other communities stating that this problem began after “some” update. A few other threads about this problem have been swept under the rug without resolution. I have spent more than $200 in the last week just to tried to eliminate all but my wired connections. Now everything is wired and still same problem. Why do I see so many people with this unresolved problem?? Is Sonos truly looking into this??

    I can’t say I’ve seen the threads you mention on this matter …and it’s clear that one of your Subs is working okay in your Home setup - I assume you have tried swapping them over, as suggested earlier?

    The Subs are each working okay here with the S2 App, so I don’t think it’s related to any recent App update.

    I guess it’s going to be a case of seeing what the Sonos Support Staff can discover when you contact them.

      ShadowboricuaAuthor
      Trending Lyricist I
      March 8, 2022

      Alright, I owe it to post the solution I found with the tech. Specially, given how strange the issue turned out to be.

      The diagnostic from the tech was able to identify that my Living Room Playbar had a Wi-Fi network in memory that somehow it was trying to connect to. This was a network that didn’t even longer existed in my house anymore. On any case, that seemed to be the culprit. I did a factory reset on the Playbar and everything was fixed. Almost 24 hours without a disconnections. The weird thing is that the Sub I am having trouble with was in the basement paired to the Beam.

       

      Anyway, this was it.
       

       

        ShadowboricuaAuthor
        Trending Lyricist I
        March 11, 2022

        I take it back, still haven’t problems.

        Ken_Griffiths
        Ken_Griffiths
        March 11, 2022

        I take it back, still haven’t problems.

        What were the other ‘unresolved Sub reports’ that you were referring to in your earlier post  that you said were similar to yours and had been reported since a recent App update? -

        I will read through them, just to see if anything else may come to mind. Can you post the links to those threads here please so we can see - (thanks)👍

        Also what issues are you experiencing now, might it be related to your WiFi extenders. Can you outline how you have configured the wired/wireless network (particularly what SSID’s & channels are in use on each AP) and which Sonos devices are wired/wireless.

        That said, you may find it easier perhaps to give Sonos Support another call.

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