Skip to main content
andrewchiu1st
andrewchiu1st
Enthusiast II
June 15, 2020

Sonos Sub Gen 3 crackling/static sound

  • June 15, 2020
  • 246 replies
  • 29142 views

Hi guys,

 

I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup.

Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists.

I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub?

I’ve checked my Sonos Arc, One and Beam and none of them has this issue.

Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? 

It’s not a cheap device and I don’t want to compromise on its quality.

 

Thank you all!

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    246 replies

    Show previous replies
    PCC
    Contributor I
    December 5, 2023

    Thanks for the tip; I’ll definitely press Pause on ordering the Sub 3…  maybe the Sub 4 in 2025 will be “fixed”.  *digresses*  I got the cheaper sub a month ago, and it’s been a champ so far.

    Airgetlam
    Airgetlam
    December 5, 2023

    Ah, I see, a 6 month old thread. 

    Bruce
    MrGee
    Lyricist I
    January 5, 2024

    I didn't have this problem until I connected to my new TV yesterday and it's driving me crazy now!!

    I got a 65" Hisense tv as it's newer and also had the eArc.

    I can't believe this problem with such an expensive bit of kit. 

    It's unbearable! 

    Airgetlam
    Airgetlam
    January 5, 2024

    There was a recent thread that suggested that for Hisense TVs, you needed to change the setting fom ‘pass through’ to ‘Auto’….or perhaps it was the other way around. I don’t own a Hisense to confirm.

    If that doesn’t fix your issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

    Bruce
      MrGee
      Lyricist I
      January 5, 2024

      I'm not tech savvy unfortunately. 

      What setting do I need to change please? 

      Airgetlam
      Airgetlam
      January 6, 2024

      Since I’ve never owned a Hisense, any instructions I’m giving would be hazy at best, but somewhere in the settings for the TV set would be an area for Audio Settings. Somewhere in that area would be something that likely say Digital Audio, or ann option along those lines. I suspect it has at least two options, either ‘pass through’ or ‘auto’. Flip it from what it is now to the other and see if that fixes your issue. 

      Or, you could call Sonos Support directly to discuss it. They probably have better information than I do. 

      Bruce
        Terms & ConditionsAccessibility statement