Sonos setup problem after router move

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Hi.

I have recently had to move my router due to (minor) building work which is now complete.

The new router location is permanent.

As a result of this situation I can no longer listen to sound from my Sonos setup and have to rely on the TV speakers which, obviously, is inferior!

My Arc is connected to my network but the Arc, Sub and 2x One SL speakers are separated into 3 separate groups.

I have tried unplugging my Sonos products, waiting for a short time and plugging them all back in again and also searching for new products via Bluetooth but with no success.

This is what I see on the Sonos app:

Thanks in advance for any help 🍻

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M

MikeE67Answer

Chromatic Producer I

Thanks for your help.

As it turned out I had to reset my Panasonic TV back to factory settings as in the Sound menu, the Home Theatre option had (for some unknown reason) been ghosted out and the only option there was TV speakers which had become the default setting which explains why only the TV speakers could be heard as the Sonos system had been disabled.

Very weird indeed 🤔

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M

MikeE67Author

Chromatic Producer I

Chances are even that ‘you’ didn’t change these settings, but a firmware update to your TV did. Same effect, just no real blame on your part ;)

Funny you should mention this as only the other day I had a firmware update for my TV (which installed okay) but the problem only manifested itself when I moved my router!

Anyway all sorted now 👌

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