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Sonos Ray optical connection stopped working, any ideas?

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Hi, I was using Sonos Ray as computer speakers via soundcard with digital optical output. Everything worked fine until few days ago when Ray no more sees the digital input. The app TV Setup says No signal detected. The digital input works otherwise OK with another device instead Ray.

I have spent almost entire day on the Sonos help line, but in the end they told me they never intended Ray to be used with PC and that it is my problem I bought it and that maybe they changed something so now it doesnt work. This is actually not true, they mention usage with PC on their website: “For a next-level gaming setup, connect your PC.” on https://www.sonos.com/en/shop/ray.

Do you have any ideas how to possibly fix this without the Sonos helpline help?

What I tried already:
- factory reset the Ray
- connect the optical cable to another device - it works
- reinstall sound card
- play music on ray through wifi - it works
- play test sound from the sound output properties in windows - only Dolby Digital works, it plays nevertheless TV Setup (even during the playing) in Sonos app says there is No signal detected, other Encoded formats dont play anything

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Rudi voAnswer

Lyricist I

I had the same problem with a Ray connected to a Mac Studio via an usb c to optical convertor. There was an update today (79.1-54060), and it is working again as before!

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ScubyMusic

Lyricist II

I do know that my speakers had reset and i had to rejoin the existing system. perhaps the firmware update is going out in waves so not to over stress the upload?

What is the version number you have. Mine shows version 16.2 (build 79.1-53290).

i am unaware of how to look at the firmware version, i only know that te smart device app has a version number….?

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ScubyMusic

Lyricist II

according to the windows client I am on: Version: 16.2 (build 79153290)
Hardware Version: 1.36.1.8-1.2

I’m thinking its the hardware version that’s the firmware for the speaker itself, and yes, it’s a Sonos Ray soundbar.

I just did an update of the windows client and its on: Version: 16.2 (build 79153290)
Hardware Version: 1.36.1.8-1.2 so no change?

All i know is about 2 months ago it stopped playing properly from pc to kvm switch to ray so at first i thought it was the optical cable so i replaced it, didnt help. so i searched online and saw this topic and was reading the replies on the first page and was ok, wait for them to fix it. tried many times over the last month to get it to work to no avail, then noticed early this morning the lights flashing that the system updated, started the process to troubleshoot it, and signal detected, so i was happy and thought id share the good news, sorry its not working for everyone, yet.

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Rhodie114

Lyricist III

Looks like the new update has made some progress for me. I now get signal from my PC, and can complete the TV setup process. However, any audio I actually play on my PC is still not coming through the Ray.

I do hear audio through the Ray when I enter the properties menu for my output device and test “Dolby Digital” through the “Supported Formats” tab. So there’s that at least.

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Rahuu

Lyricist III

Yes, my Ray hardware version is 1.36.1.8-2.2. But the SPDIF connection is mute. No sound, at all. I can play over the wifi connection, but optical is dead, both on PC and Mac.

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SmallhillCZAuthor

Trending Lyricist I

Looks like the new update has made some progress for me. I now get signal from my PC, and can complete the TV setup process. However, any audio I actually play on my PC is still not coming through the Ray.

I do hear audio through the Ray when I enter the properties menu for my output device and test “Dolby Digital” through the “Supported Formats” tab. So there’s that at least.

Same here :/ Hardware version 1.36.1.8-2.2. Had to also rejoin my system, so something has happened definitely, but unfortunately it didn’t fix anything.

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SmallhillCZAuthor

Trending Lyricist I

it detected a signal and worked.

Just to be sure - it actually played a sound from the computer, or just detected signal in the app?

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gamewiz1021

Lyricist II

I just checked to see if my Ray would work and it seems the newest update fixed my specific situation. (Vizio TV into Ray with 2x Ikea lamp speakers) so that’s nice. The fact they rendered a product useless for multiple weeks will take some making up.

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Meyers1601

Lyricist III

EASY FIX !!!!!

https://a.co/d/9RG0ZCA

add this to your computer out and your all set. works PERFECT !!

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ScubyMusic

Lyricist II

it detected a signal and worked.

Just to be sure - it actually played a sound from the computer, or just detected signal in the app?

it’s been playing sound flawlessly since i said it detected signal, all i can think for you and Rahuu is youve forgotten to mute regular output. the ray wont work if monitor and such are playing sound.

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ScubyMusic

Lyricist II

it might also be the setup i know in my case i have hdmi to a kvm switch and optical from there to Ray then split over wifi to Ray and Sonos Play 1. so if its direct optical from pc might need a different config than what im doing?

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