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Sonos Ray optical connection stopped working, any ideas?

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Hi, I was using Sonos Ray as computer speakers via soundcard with digital optical output. Everything worked fine until few days ago when Ray no more sees the digital input. The app TV Setup says No signal detected. The digital input works otherwise OK with another device instead Ray.

I have spent almost entire day on the Sonos help line, but in the end they told me they never intended Ray to be used with PC and that it is my problem I bought it and that maybe they changed something so now it doesnt work. This is actually not true, they mention usage with PC on their website: “For a next-level gaming setup, connect your PC.” on https://www.sonos.com/en/shop/ray.

Do you have any ideas how to possibly fix this without the Sonos helpline help?

What I tried already:
- factory reset the Ray
- connect the optical cable to another device - it works
- reinstall sound card
- play music on ray through wifi - it works
- play test sound from the sound output properties in windows - only Dolby Digital works, it plays nevertheless TV Setup (even during the playing) in Sonos app says there is No signal detected, other Encoded formats dont play anything

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Rudi voAnswer

Lyricist I

I had the same problem with a Ray connected to a Mac Studio via an usb c to optical convertor. There was an update today (79.1-54060), and it is working again as before!

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BlueC1

Lyricist II

All: after an hour on the phone with support…you have to completely delare Sonos app from you personal device and re-install thru app store(new patch resolves). From there, I had luck following the approach of setting up a new system. Not “joining existing system. This resolved. Optical port back to functioning. Hope this helps some folks.

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BlueC1

Lyricist II

All: after an hour on the phone with support…you have to completely DELETE Sonos app from your personal device and re-install thru app store(new patch resolves). From there, I had luck following the approach of setting up a new system. Not “joining existing system. This resolved. Optical port back to functioning. Hope this helps some folks.

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dcookkc

Lyricist II

Reinstalling app and setting up as a new system requires you to reset all of your devices to factory settings, which at this stage I’m not prepared to do (as someone else mentioned, my experience has been that this causes more problems than it fixes), but glad that worked for at least one person.

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ASantana

Lyricist II

Reinstalling app and setting up as a new system requires you to reset all of your devices to factory settings, which at this stage I’m not prepared to do (as someone else mentioned, my experience has been that this causes more problems than it fixes), but glad that worked for at least one person.

Because I have only a Ray and a Mini Sub I’ve tried and as you mentioned it was more trouble than anything else. I could at least reconfigure the devices but the optical input stays the same. It does not work

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gamewiz1021

Lyricist II

I have been having this issue since the update to the Ray as well. Ray can’t detect my TV’s optical out, replaced the cable with a brand new one and it was working before via TV autoplay.

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Rhodie114

Lyricist III

All: after an hour on the phone with support…you have to completely DELETE Sonos app from your personal device and re-install thru app store(new patch resolves). From there, I had luck following the approach of setting up a new system. Not “joining existing system. This resolved. Optical port back to functioning. Hope this helps some folks.

Just tried this, and my Ray is still not receiving optical input.

Out of curiosity, how exactly do you have yours connected, and what kind of signal are you sending it?

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dcookkc

Lyricist II

Reinstalling app and setting up as a new system requires you to reset all of your devices to factory settings, which at this stage I’m not prepared to do (as someone else mentioned, my experience has been that this causes more problems than it fixes), but glad that worked for at least one person.

Because I have only a Ray and a Mini Sub I’ve tried and as you mentioned it was more trouble than anything else. I could at least reconfigure the devices but the optical input stays the same. It does not work

I should mention that my issue is with a Playbar, not a Ray. No issues with my TV output until the day my system updated.

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HPU

Trending Lyricist I

@gamewiz1021: Please clarify: Is your system working after applying the new cable - or not?

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gamewiz1021

Lyricist II

@gamewiz1021: Please clarify: Is your system working after applying the new cable - or not?

Nope system still bricked until it gets fixed, new cable and my Ray couldn’t detect it still. I shouldn’t have to set up an entire new system because of one speaker’s firmware as some others have suggested

Ken_Griffiths

I no longer have a Sonos Ray to maybe help too much here, as I gave it away to my Son & family for use at their Home and they’ve not yet upgraded to the latest Sonos App/firmware, but it would be interesting to perhaps know here, from someone who has an updated Ray, if it’s perhaps working okay for them?

If not, then it’s probably best to get in touch with Sonos Support direct. It’s not even clear if Sonos are aware of this reported issue, or if the reason for it may lie elsewhere. I would have expected a lot more reports if it was a widespread issue affecting a majority of those that own/use a Ray.

Here’s a link to perhaps contact Sonos Support anyway and I hope you are able get the matter resolved quickly too. 👍

https://support.sonos.com/s/contact

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