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Sonos Ray optical connection stopped working, any ideas?

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Hi, I was using Sonos Ray as computer speakers via soundcard with digital optical output. Everything worked fine until few days ago when Ray no more sees the digital input. The app TV Setup says No signal detected. The digital input works otherwise OK with another device instead Ray.

I have spent almost entire day on the Sonos help line, but in the end they told me they never intended Ray to be used with PC and that it is my problem I bought it and that maybe they changed something so now it doesnt work. This is actually not true, they mention usage with PC on their website: “For a next-level gaming setup, connect your PC.” on https://www.sonos.com/en/shop/ray.

Do you have any ideas how to possibly fix this without the Sonos helpline help?

What I tried already:
- factory reset the Ray
- connect the optical cable to another device - it works
- reinstall sound card
- play music on ray through wifi - it works
- play test sound from the sound output properties in windows - only Dolby Digital works, it plays nevertheless TV Setup (even during the playing) in Sonos app says there is No signal detected, other Encoded formats dont play anything

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Rudi voAnswer

Lyricist I

I had the same problem with a Ray connected to a Mac Studio via an usb c to optical convertor. There was an update today (79.1-54060), and it is working again as before!

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ingolfurh

Lyricist II

I’m having the same issue and it’s been mentioned in these other two threads:

I’d imagine this has somehow stopped working with a new firmware update or similar. I can’t imagine this won’t be fixed soon, as it both invalidates a previously working use case and the use of Sonos’ own optical->HDMI converter product.

Airgetlam

I’d double check is that your PC is still sending an appropriate signal. The maximum the Sonos Ray can process is Dolby Digital. Especially as you suggest the test signal works, it may be worth checking the TV application’s settings to ensure it isn’t trying to send anything beyond Dolby Digital. I’ve seen updates to software, sometimes unseen, change this kind of thing.

I might also double check that there isn’t a speaker update waiting. However, I don’t have a Sonos Ray, nor do I know if there was an update to the speaker’s firmware, which would suggest the issue is with Sonos, and not the signal or your PC.

Bruce

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HPU

Trending Lyricist I

“...This is actually not true, they mention usage with PC on their website: “For a next-level gaming setup, connect your PC.” on https://www.sonos.com/en/shop/ray ….”

When I call this link I can’t find the message.

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HPU

Trending Lyricist I

I was blind - sorry.

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Rhodie114

Lyricist III

I’m having the same issue. Noticed it stopped working on Friday, and nothing about the setup changed.

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SmallhillCZAuthor

Trending Lyricist I

I’d double check is that your PC is still sending an appropriate signal. The maximum the Sonos Ray can process is Dolby Digital. Especially as you suggest the test signal works, it may be worth checking the TV application’s settings to ensure it isn’t trying to send anything beyond Dolby Digital. I’ve seen updates to software, sometimes unseen, change this kind of thing.

I might also double check that there isn’t a speaker update waiting. However, I don’t have a Sonos Ray, nor do I know if there was an update to the speaker’s firmware, which would suggest the issue is with Sonos, and not the signal or your PC.

Could you give me any advice on how to do this? I can’t see anywhere what is the signal type being sent.

I went also through the update history of Windows to see if there’s any mention of sound output, but found nothing even closely related.

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aligns

Contributor I

any luck with this? experiencing the same issue since the app update

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SmallhillCZAuthor

Trending Lyricist I

any luck with this? experiencing the same issue since the app update

Nope. Seems Sonos broke it, so we just have to wait if Sonos decides to fix it.

At least for me they just lost the ItJustWorks™ label with this. I don’t care much about the new app, like others here, but I expect the sound to come out of the speakers when I play something :)

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ASantana

Lyricist II

I am also having the same issue.

M

Meyers1601

Lyricist III

Same issue, started right after update. :-(

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