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ssoin
Contributor I
November 18, 2021
Answered

Sonos one SL has stopped working

Hi my sonos one SL has stopped receiving power, it less than 5 months old. It was using it as a part sonos arc system.

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GuitarSuperstarAnswer
Lead Maestro
November 18, 2021

If you use the power cable from your other One SL, does it power up?

You should contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
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4 replies

GuitarSuperstarAnswer
Lead Maestro
November 18, 2021

If you use the power cable from your other One SL, does it power up?

You should contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
    el rubio
    el rubio
    November 18, 2021

    hi @ssoin check also the power outlet and try to plug it in another one that you are sure about it works - in most European countries the minimum warranty is two years but this may be different in your country - if the device is indeed faulty, I expect that Sonos will be helpful to repair or replace the device

     
    salu2.eu
    ssoinAuthor
    Contributor I
    November 20, 2021

    Hi @el rubio we tried troubleshooting but it doesnt power up. Also tried changing wires from our other sonos one SL speaker and using a new power outlet. Would really appreciate if we could be directed towards repair.

     

    Airgetlam
    Airgetlam
    November 20, 2021

    GuitarSuperstar has already directed you to the process of contacting Sonos support.

    Bruce
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