Sonos Home Theater Devices will not connect with Sonos Arc SL

7 replies
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I am trying to connect my two Sonos One SL’s and Sub to my Sonos Arc SL. I have had no luck with his and continuously receive an error when I try to pair each of them. Under Sound System Info I have this warning and do not know what it means: Warning: Your wireless network will not support the use of a Sub or surrounds with your Sonos Arc SL. Can someone please help with this? I am using my 2.4GHz channel to connect with the Arc SL.

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GuitarSuperstarAnswer

Lead Maestro

You can also try changing your router’s wireless channel. https://support.sonos.com/s/article/4769?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

Have you tried rebooting your router? Also, be sure Wi-Fi is enabled for the Arc in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi

Airgetlam

If the above doesn’t help, which it should, it might be helpful to tell us what router you have.

Bruce

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mitchgoblue1Author

Contributor I

Hi all, thanks for the replies! I am going to try another router reset in the next hour. I did one about an hour ago and still have this issue. The router I am using is a Netgear R6300. The manual says that it is backwards compatible with 802.11 a/b/g/n so I don’t know why this would be the issue.

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GuitarSuperstar

Lead Maestro

If rebooting the router doesn’t work, are you able to connect the Arc to your router with an ethernet cable?

"Receive with simplicity everything that happens to you." - Rashi

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mitchgoblue1Author

Contributor I

@GuitarSuperstar Not without a good amount of effort.

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GuitarSuperstarAnswer

Lead Maestro