Chromatic Producer I

Answered

Sonos goes haywire when using a recordplayer with sa port

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I used to have my Sonos Amp connected to my Pro-ject turntable (debut III with preamp). I moved my Amp away and recently also got a Sonos Port. I connected my turntable to the port and want to use it as an input for the record player.

But the audio keeps dropping, at some point my system goes total haywire. Most Sonos devices totally drop out and are missing from the system and after a while come back. Today it even when they came back claimed two S2 products (Ikea speakers) where incompatible with S2 and after a few more minutes they did show up normally again.

This is my setup:

Pro-ject recordplayer line into Sonos Port

Sonos Amp

Sonos Arc + Sub + 2 Sonos Ones SL

2 Sonos Ikea speakers

Sonos One

Sonos Play:1

Sonos Roam

Sonos Boost

The port is NOT connected to any receiver and just functioning as a line in for the turntable.

I try and play the line in on the Arc, Play:1 and/or Amp. Lots of drops of the sound until it all goes haywire.

When it goes haywire it seems like mostly the products who use the Boost disappear. I know my One is on the wifi network directly and so is the Port. The odd thing is my Arc also disappears and that one is wired.

Any tips or ideas what I can do?

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Ken_GriffithsAnswer

Does your router have separate SSID’s for its 2.4Ghz and 5Ghz WiFi bands? If so, perhaps shift the Roam onto the 5Ghz band and then remove your routers 2.4Ghz WiFi credentials (if applicable) from your Sonos App network settings, leaving just the 5Ghz band in place. Also…

Set the routers 2.4Ghz WiFi band to channel 1, 6 or 11 and set the channel-width to 20MHz only.
Set the Boost so that it is at least one metre (or more) away from the router.
Set the SonosNet channel in the Sonos App so it is at least 5 channels away from the chosen router channel.

What I think may also prove helpful in this instance, is to reserve/fix all the Sonos IP addresses in your routers DHCP servers reservation table, so that on system-reboot the Sonos products will always get assigned their existing IP address.

See if those few suggestions resolve your system issues.

Ken_GriffithsAnswer

Does your router have separate SSID’s for its 2.4Ghz and 5Ghz WiFi bands? If so, perhaps shift the Roam onto the 5Ghz band and then remove your routers 2.4Ghz WiFi credentials (if applicable) from your Sonos App network settings, leaving just the 5Ghz band in place. Also…

Set the routers 2.4Ghz WiFi band to channel 1, 6 or 11 and set the channel-width to 20MHz only.
Set the Boost so that it is at least one metre (or more) away from the router.
Set the SonosNet channel in the Sonos App so it is at least 5 channels away from the chosen router channel.

What I think may also prove helpful in this instance, is to reserve/fix all the Sonos IP addresses in your routers DHCP servers reservation table, so that on system-reboot the Sonos products will always get assigned their existing IP address.

See if those few suggestions resolve your system issues.

ratty

Good network hygiene advice from Ken.

@Asgorath What is your Audio (Line-In) compression setting? And what is the Port’s Line-In Delay setting?

AsgorathAuthor

Chromatic Producer I

Does your router have separate SSID’s for its 2.4Ghz and 5Ghz WiFi bands? If so, perhaps shift the Roam onto the 5Ghz band and then remove your routers 2.4Ghz WiFi credentials (if applicable) from your Sonos App network settings, leaving just the 5Ghz band in place. Also…

Set the routers 2.4Ghz WiFi band to channel 1, 6 or 11 and set the channel-width to 20MHz only.
Set the Boost so that it is at least one metre (or more) away from the router.
Set the SonosNet channel in the Sonos App so it is at least 5 channels away from the chosen router channel.

What I think may also prove helpful in this instance, is to reserve/fix all the Sonos IP addresses in your routers DHCP servers reservation table, so that on system-reboot the Sonos products will always get assigned their existing IP address.

See if those few suggestions resolve your system issues.

Some of these I already had, some not. My Router has Dual Band Smart connect (i.e. both bands are offered on the same SSID). Both where set to auto channels and bandwidth. Changed them to 20 and 1 fixed now. And added the IP addresses to be set.

What’s the idea behind turning off the 2.4Ghz? With 50+ devices it’s not something I quickly would turn off. But I think you mean temporary to force Sonos on 5Ghz?

I actually noticed that all my Sonos products have Wifi enabled now. Curious if it’s wise to just remove the boost? I have a Mesh-Wifi network with routers on all floors. Would that be wise?

Thinking about also wiring the Port.

AsgorathAuthor

Chromatic Producer I

Good network hygiene advice from Ken.

@Asgorath What is your Audio (Line-In) compression setting? And what is the Port’s Line-In Delay setting?

It was set to Uncompressed, changed it to Automatic.

Delay was originally set to Medium based on advice of an article, but set it to High now.

AsgorathAuthor

Chromatic Producer I

Could having 02.11ax / WiFi 6 turned on impact performance?

Ken_Griffiths

What’s the idea behind turning off the 2.4Ghz? With 50+ devices it’s not something I quickly would turn off. But I think you mean temporary to force Sonos on 5Ghz?

As you have a Sonos Boost, I presumed (hopefully correctly) that it is wired to your router, in which case the Sonos devices should all be running on a SonosNet signal, rather than your router WiFi, as briefly outlined in this support article:

https://support.sonos.com/s/article/3235

My reason behind keeping the 5Ghz credentials in the Sonos App Network settings, was for your Roam to use that WiFi connection, as it cannot use SonosNet. These things can reduce interference and may help to prevent devices, playing music, hopping between a SonosNet signal and your WiFi signal.

Ken_Griffiths

Could having 02.11ax / WiFi 6 turned on impact performance?

Not really helpful to have more channels broadcasting, but note all your Sonos products (except the Roam) are not using your router WiFi signal, as briefly explained in my post above.

I would make sure your Boost is set at least a metre away from the router and check that the SonosNet channel is away from your routers 2,4Ghz channel, as mentioned earlier.

AsgorathAuthor

Chromatic Producer I

What’s the idea behind turning off the 2.4Ghz? With 50+ devices it’s not something I quickly would turn off. But I think you mean temporary to force Sonos on 5Ghz?

As you have a Sonos Boost, I presumed (hopefully correctly) that it is wired to your router,

Fully correct. It’s wired to my primary router (and placed as far as it can from it). With two other routers acting as Meshnodes in other places in the house.

If I understand correctly, despite all devices having “Enable Wifi” turned on (checkmark), they aren’t using the Wifi but the SonosNet signal?

Ken_Griffiths

What’s the idea behind turning off the 2.4Ghz? With 50+ devices it’s not something I quickly would turn off. But I think you mean temporary to force Sonos on 5Ghz?

As you have a Sonos Boost, I presumed (hopefully correctly) that it is wired to your router,

Fully correct. It’s wired to my primary router (and placed as far as it can from it). With two other routers acting as Meshnodes in other places in the house.

If I understand correctly, despite all devices having “Enable Wifi” turned on (checkmark), they aren’t using the Wifi but the SonosNet signal?

@ratty will love that comment, as he has argued for a long time about the labelling in the Sonos App in relation to the devices WiFi adapters.. I’ll just say, if you were to switch them off you would be denying a wireless SonosNet connection to that device too - you need to leave the adapters switched on .. even though they actually won’t be using your routers WiFi signal. Hope that makes sense?

AsgorathAuthor

Chromatic Producer I

What’s the idea behind turning off the 2.4Ghz? With 50+ devices it’s not something I quickly would turn off. But I think you mean temporary to force Sonos on 5Ghz?

As you have a Sonos Boost, I presumed (hopefully correctly) that it is wired to your router,

Fully correct. It’s wired to my primary router (and placed as far as it can from it). With two other routers acting as Meshnodes in other places in the house.

If I understand correctly, despite all devices having “Enable Wifi” turned on (checkmark), they aren’t using the Wifi but the SonosNet signal?

@ratty will love that comment, as he has argued for a long time about the labelling in the Sonos App in relation to the devices WiFi adapters.. I’ll just say, if you were to switch them off you would be denying a SonosNet connection to that device too - you need to leave the adapters switched on .. even though they actually won’t be using your WiFi signal. Hope that makes sense?

So the label actual means its using the Boost / SonosNet? Christ that is some unclear labeling. Glad I didn’t turn it off just to try :)

Oh I’ve not said so yet, but thank you for all the help so far.

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