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geoffprints
Contributor I
February 22, 2024

Sonos Era 100s Cut Out when Streaming From TV

  • February 22, 2024
  • 11 replies
  • 799 views

I have a Sonos Playbar and Sub connected to my TV, and two Era 100s (just replaced Play 1s) that I have in the kitchen (one large room kitchen + family room). They sound great and perform really well when grouped through the Sonos App. 

We use Hulu TV and also like YouTube. We like to watch games and watch live music performances on YouTube. Unfortunately, when I try to play through the TV, the Era 100s (and the Play 1s before) cut out a lot. The Playbar sounds fine, but it is directly connected to the TV. Is this an issue I’m getting from the TV itself, the internet or something else?

I’m considering getting a new tv regardless, but am curious if this issue will still exist after getting the TV.

Thanks  

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geoffprintsAuthor
Contributor I
February 28, 2024

User583992 - after replacing every single component, including my modem, router, arc, sub and era 100s, the issue remains. I also have a Samsung tv. New tv comes friday just so i can listen to my tv in my open kitchen. 

I called customer service and after 35 minutes on the phone, they got me to level 2 support at which time they told me this is a KNOWN issue and that the system is functioning properly. 

I did put it in surround sound during the troubleshooting process, and it did not skip. They told me it’s too much data for it to be in stereo. 

Bummer. If anyone has any other bright ideas, I’m all ears because i really am invested at this point. 

 

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