Contributor I

Sonos Beam sound cuts out intermittently

Forum|Forum|4 years ago
January 8, 2022
24 replies
14055 views

Hi there,

I’m having an issue where my brand new Sonos beam will cut audio for a split second and return, like a pop, consistently whilst watching TV. The video doesn’t freeze frame or indicate that there is anything wrong with the stream or our internet

I’ve replaced the HDMI cable but that hasn’t helped.

I’ve seen other posts that seem to be discussing the same problem where no real solution is presented, if any exist I’d appreciate a link, if not is there anything I can do to solve this problem as it’s very frustrating.

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Show previous replies

Stanley_4

Grand Maestro

To change the SonosNet channel you have to have a Sonos wired to Ethernet.

To change your WiFi channel you need to do it from your WiFi device.

Older Sonos will use that WiFi channel if none are wired to Ethernet. Newer will use it even if other Sonos are wired.

M

maski

Lyricist I

Ok one thing I did just now. I switched of the wifi booster I was using in the same room as the SONUS. I watched a whole movie with not a single drop put. If it remains so I may have cured my problem...fingers crossed.

Airgetlam

Note: the name of the company is Sonos, not Sonus. You may need to ‘fix’ your spellchecking software.

There is a separate company called Sonus Faber that makes speakers, but the two companies are not affiliated.

Bruce

Stanley_4

Grand Maestro

Sonos requires a fully functional network, many boosters and extenders don’t really provide that which is why Sonos doesn’t support their use.

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