Skip to main content
Alacati
Contributor I
January 28, 2021
Answered

Sonos Beam low volume

Plugged in sonos beam yesterday with hdmi arc into samsung hu7500 tv. Volume on beam is low and dialogue not super quality. Need to listen to appletv at like 60 volume and even then dialogue quality not great. Talked to customer support for 2 hours this morning they couldnt figure it out. I suspect its tv compatibility issue but sonos doesnt think so. 
 

any ideas!? 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Corry P
Corry PAnswer
Sonos Staff
March 1, 2021

Hi @Alacati 

Welcome to the Sonos Community!

They had me disconnect hdmi arc and listen to spotify (thereby tv settings are irrelevant) and while it sounded better it wasnt as it should be i think. I could speak with cust support even with spotify at 35 volume for example and cust support says that doesnt seem right. But they still dont have a solution!

Given that level 35 wasn’t particularly loud when playing music and not TV, that sure sounds like a bit of an issue.

If you haven’t already tried it, please factory reset the Beam and set it up again as if new. Note that if this is your only Sonos product, resetting it will mean you will lose all favourites and playlists created within the Sonos app. If this doesn’t help, I can only suggest you get back in touch with our technical support team. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
View in thread

16 replies

Show previous replies
GuitarSuperstar
Lead Maestro
January 30, 2021

Stereo might be under Audio Format.

"Receive with simplicity everything that happens to you." - Rashi
AlacatiAuthor
Contributor I
January 30, 2021

Hi not sure if its cause my apple tv is 5 years old and i think its 3rd generation, i dont see an audio format title in the settings section unfortunately!

GuitarSuperstar
Lead Maestro
January 30, 2021

Try setting Audio Output to 16 bit. If that doesn’t change anything, try setting Dolby Digital to Off.

"Receive with simplicity everything that happens to you." - Rashi
AlacatiAuthor
Contributor I
January 30, 2021

Hi just tried both your suggestions but didnt have an impact! Im stumped.

Corry P
Corry PAnswer
Sonos Staff
March 1, 2021

Hi @Alacati 

Welcome to the Sonos Community!

They had me disconnect hdmi arc and listen to spotify (thereby tv settings are irrelevant) and while it sounded better it wasnt as it should be i think. I could speak with cust support even with spotify at 35 volume for example and cust support says that doesnt seem right. But they still dont have a solution!

Given that level 35 wasn’t particularly loud when playing music and not TV, that sure sounds like a bit of an issue.

If you haven’t already tried it, please factory reset the Beam and set it up again as if new. Note that if this is your only Sonos product, resetting it will mean you will lose all favourites and playlists created within the Sonos app. If this doesn’t help, I can only suggest you get back in touch with our technical support team. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
AlacatiAuthor
Contributor I
March 1, 2021

Thanks for the response. I ended up returning the Beam. Art

Terms & ConditionsAccessibility statement