Sonos beam gen 2 sound connectivity issues with Samsung QE55Q80

Thanks Matoc. 

I didn't performed factory reset from the normal settings in the TV. 

There's a combination of keys you need to press to access to service menu which normally only samsung technician do. 

So from there I choose to reset the TV but might be in your case the Samsung guy did some more changes. I am not specialist and don't want to mess about in that menu. 

Unfortunately my working hours not exceeding samsung working hours and when I am off they don't work also. 

"Unfortunately my working hours not exceeding samsung working hours and when I am off they don't work also."

I had simply to say that when I am not at work samsung technicians also not working and there is no time when I am at home and samsung staff working 

As probably all of you noticed the new recent update fixed the issue with the connectivity. 

At list fixed it for me and from a few days all is good thanks God 🎊

Unfortunately from today the issue again started. Again sonos beam getting disconnected from the TV. 

I am really pissed off.. 

I am having similar issue, beam 2 is connected via hdmi and will work one day and go to use it another time the sound will play through the tv speakers instead of the beam, its beginning to really annoy me 

Don’t forget if you’re still having issues with your Soundbar and a Samsung TV dropping out, that Sonos Staff in this thread have said to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK, although it’s probably  best to perhaps do that after the holiday/weekend.

I don't know what's going on honestly. For the last couple of days i haven't had any issues and TV stay linked to the Sonos beam gen 2. 

I don't know what I have done but for now all is good. 

I am mad. The issue still exists. I spoke couple of times with Sonos, sent multiple time diagnostics and no help at all. They saying the reported previously issue was fixed with the latest firmware but it wasn't for me. I contacted Samsung couple of times and they were absolutely useless. I am really disappointed. 

It is such a shame for both companies... 

i don’t know why you blame samsung the issue is only sonos bad 15.8 frimware.

i am the first one that identified this issue and announced sonos about the issue. at first they denied that the problem is on their side but after they see that a lot of customers have the same issue they understand that the issue is a frimware problem.

until now they did not find a solution to the problem. and what remains to be done is to wait for a frimware update that fix this issue.

according to past experience with same issue with sonos it’s take time until they fix a issue in the sonos system.

I have red customer report where samsung engineer through the service menu manage to solve the problem somehow. I was not very happy that after a few calls they just were going to obviously some written troubleshooting instead of going through some diagnostics. However i am not engineer and can't teach them how to proceed.

Sonos collected my diagnostic reports and absolutely denied problem to be from their side. After knowing that they actually recieved diagnostic i belive them more than Samsung. Now I'm not sure who to believe.

Sonos knew about the issue and recently realised the second firmware update since the problem was reported. After second sonos attempt i thout that issue really was solved and only i am exemption because sonos didn't tell me that more people like me still reporting.