Sonos beam gen 2 issues

Diagnostics came up with nothing on mine at that time, it’s disheartening to find out it’s happened to a few others as gives me no confidence on the exchanges unit (when it arrives) sounds like a bit of an issue with the gen 2 but hopefully we all get them sorted. My living room is also too small to upgrade to the arc too so that and the extra cost isn’t even an option.

Had this also happen twice with my gen2 beam 

Very annoying. !!!

The problem now is I can not listen to music in a relaxed way anymore, afraid that it may happen again. Hope Sonos gets this fixed soon otherwise I’ll return the Beam. 

I have the same problem, I have a 5 month old pup who is crate trained in my livingroom and I’m worried it’ll happen when I’m out,would give him a heart attack so no confidence in it now, especially as it seems to be a common problem with the gen 2. I wonder if the issue is in the firmware as would be very strange to have such a hardware fault in multiple units?

I returned mine. I’m not holding on to something that is defective that cost $450 that I can’t return after 14 days. I did buy a Sonos One for music which sounds gorgeous. Researching Beam alternatives for home theatre.

Update: Smart home sounds who I purchased the beam gen 2 from in the UK have tested my beam over 48hrs and Sod’s law they have not found any issues with it, but have exchanged the unit to which I have just received so fingers crossed it’s all good this time. Just on a side note SHS in the UK have been brilliant and their customer service is excellent so would highly recommend them. I hope everyone who has commented so far gets their issues sorted 🤙

Hi everyone,

Thanks for all your posts here in this thread.

If you’re experiencing similar issues with a Beam (Gen 2), please get in touch with our customer care team via phone or live chat. Before making contact with our team, it would help greatly if you could submit a system diagnostic at the time the issue is occurring, and refrain from rebooting your Beam as this will remove helpful logs and information that our team can use to investigate what’s happening to your unit.

I have also had the same issues with the Sonos beam2, super loud machine gun type noise out of nowhere. I have also returned my beam 2. As i just bought a news samsung QN850A tv, i wasnt sure if its the TV or the beam 2. Since i returned the beam 2, i bought a Arc, haven’t had the issue yet with the arc, so i am thinking it is specific to the beam 2 product.

I bought a beam gen 2 today and I’m having the same issue, full volume machine gun sounds, it sound like the speakers are about to blow. Happened twice in 10 minutes, the only way to stop it was to unplug it. Needless to say it’s packed back up in its box and being returned tomorrow. 

I have had my Beam (gen 2) for three days, it took customer support two days to get me up and running, then this morning at 7am, while watching the local news, I had the “jack Hammer” sound resonate through our condo, wife came storming out of the bedroom, ready to kill, and the neighbours knocked on the door asking if everything is all right. Does anyone know if there is a fix or a download available to resolve this issue. I certainly do not want all the neighbours coming over again tomorrow.

Right now, it is disconnected until I can be sure it will not happen again.

Thanks