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DeanBeam
Contributor I
December 30, 2022
Answered

Sonos Beam Gen 2 does not recognize LG Magic Remote to control volume

I have an LG OLED C1 Tv (2021) and just bought the Beam Gen 2.  The sound is great but the Magic Remote with the LG doesn’t control the volume of the Beam.

I connected the TV to the Beam with HDMI-ARC.   I’ve tried with the Universal Remote set up but that also doesn’t work.  I’ve tried turning everything off and unplugging but doesn’t work.

Has anyone had luck controlling volume of the  Beam Gen 2 with LG’s Magic Remote while connecting with the HDMI-ARC connection?

 

 

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DeanBeamAnswer
Contributor I
December 31, 2022

I reset my Sonos Beam Gen 2 back to factory setting and also my LG OLED C1 TV back to factory settings.  Unplugged all HDMI and set up the TV then started new setting up Sonos Beam.  I then hooked up Beam to HDMI-Arc.  
 

The good news, everything now works!  Beam is playing sound great from LG TV and the Magic Remote can control volume.  

I have no clue what was messed up. Maybe unplugging the one other HDMI device?  Maybe reset of one or other?  Thank you to those who provided help!  I almost gave up 
 

 

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Ken_Griffiths
Ken_Griffiths
January 11, 2023

I’m having  the exact same issue! LG OLED C1 tv and Beam 2 the Magic Remote will not work to control the volume. Geek squad has been here twice and even replaced my motherboard parts. Geek squad is coming back Friday and I will ask them to do a reset to factory settings. Are you still having issues?? 

Did you set Sonos as the Soundbar manufacturer in the LG WebOS ‘device connector’ or whatever that is called these days? - when I set it up on the LG C9 I had to search for Sonos and I recall it was case sensitive. Once added, the magic remote then worked, but if you have connected the Beam using HDMI-ARC/eARC and CEC (Simplink), then I wouldn’t bother with the IR setup, just use CEC control of the Beam instead.

CrazeMaze
Lyricist I
January 12, 2023

Yes unfortunately we followed all of those steps and still not working. 

Ken_Griffiths
Ken_Griffiths
January 12, 2023

Yes unfortunately we followed all of those steps and still not working. 

If CEC control isn’t working to adjust volume, then it might be your HDMI cable to the Beam (it needs to be HDMI 1.4+ with heac support: (non-active)) - or there might be a fault in either the TV hardware/software or the Beam itself.

I assume Simplink is enabled on the TV and the Beam is connected to the ARC/eARC port (HDMI-2)? …So what happens when you run the ‘TV Setup’ in the Beams ‘room’ settings in the Sonos App?

    Lynx70
    Lyricist II
    May 6, 2023

    I have the same issue after few months of use. I have tried everything in this thread (and others), and only fix was to reset both LG C2 and Beam2. Sonos original hdmi caple in earc connection.
     

    then everything was great for few weeks..and now volume adjustment disappeared again. Just like that. 
     

    any further advise? Setting parameters again in both devices takes a lot of time.
    thanks

    Simbapapa
    Lyricist I
    October 17, 2023

    Same here, it got worse. Now I have to reset every time I turn off the LG OLED C2 TV. I am beginning to hate sonos, this is clearly a sonos issue as other speakers work fine. 

    Ken_Griffiths
    Ken_Griffiths
    October 17, 2023

    Same here, it got worse. Now I have to reset every time I turn off the LG OLED C2 TV. I am beginning to hate sonos, this is clearly a sonos issue as other speakers work fine. 

    I have the older LG C9 OLED TV and I’m not seeing the issue here, FWIW.

    Lynx70
    Lyricist II
    October 18, 2023

    I found a solution, a silly one but works without resetting.

    1. Unplug power cord
    2. remove all hdmi cables from tv
    3. put only earc cable back in tv
    4. Power tv. Now volume adjustment works again
    5. later on (next day) put other hdmi cables back on tv

    still dont understand the core issue, but it works.

    corkette
    Lyricist I
    February 14, 2024

    I have a beam 2 in bedroom with magic remote that works fine and dandy but the beam 2 downstairs with LG C2 and magic remote will not work after doing all the steps in this thread, how ridiculous I have to use an old unmagic remote to control the sound on a very expensive set up, I’m not sure if its Sonos or LG’s issue though.

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