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RhonnyAnswer
Prodigy III
June 15, 2025

Sorry, play base and two play one speakers. The play base is connected with an optical cable, which is the only cable that I can use no HDMI is available.

I tried all that I got the TV in December and I was really disappointed when I had to reconnect my Sonos every morning is really annoying.

On top of ​@Airgetlam‘s additional solid suggestion, what are you doing to reconnect it? (ie what works, as this might help us advise on where the issue is).

Also, I had great success using this for my Playbar previously - it allows you to connect your Playbase to the HDMI-ARC port of your TV (HDMI to extractor, then optical from extractor to Playbase):

https://amzn.eu/d/8nNu9Ty (UK link)

You’re in the US so maybe search Amazon or Google for “PROZOR HDMI ARC Audio Extractor 5.1CH – HDMI ARC to Optical SPDIF RCA L/R 3.5mm 2.0CH Audio Converter”.

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Rhonny
Prodigy III
June 21, 2025


​@Lili be 

You should still be able to use the remote. 

I would suggest you go through the remote control setup again:

Settings → [room with soundbar] → and under Home Theatre you should see Remote Control Setup.

Try this again now that you have the adapter in place.

Rhonny
Prodigy III
June 21, 2025

​@Lili be 

As well as that suggestion, also ensure you have connected the adaptor’s HDMI cable to the ARC/eARC-HDMI port on the TV. 

Lili beAuthor
Contributor I
June 24, 2025

Thanks, Rhonny, but the remote control won't work I tried several times to reconnect.

I contacted Samsung and they advised not to use the extractor. Instead, they reset the entire TV back and reconnected it with an optical cable 

The remote did not work again but now the speaker stays connected which I'm happy about.

Customer service said that Sonos is very problematic because there is no remote control, but I used the app to connect the remote, and now everything is working correctly.

Thanks for all your advice.

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